Report: #849472

Complaint Review: Blooms Today

  • Submitted: Tue, March 06, 2012
  • Updated: Tue, March 06, 2012
  • Reported By: Erik — Denver Colorado United States of America
  • Blooms Today

    United States of America

Blooms Today BloomNet, BloomsRewards, Teleflora, FTD Anniversary Order Never Delivered - No Customer Support Internet, Internet

Show customers why they should trust your business over your competitors...

I rarely send any feedback, but my experience with Blooms Today was such a disappointing experience, I felt it was warranted. My order, which was set to be delivered for our second anniversary, was never delivered. After work, I had to go purchase flowers to calm down a very upset girlfriend who was up in arms because I had "not sent anything". I spoke with their "customer service" on Friday, and they told me they would "look into the issue and call me back." I was never called back Friday, Saturday, Sunday, Monday or Today. I tried calling customer service over the weekend to see what had happened, but their customer service lines are open for just a very small window. Even on the weekdays, I would expect a company like this to have much more focus on quality customer service. 

Finally, I got through to customer service today (5 days after not hearing anything from Bloom Today) and talked with customer service again to explain the situation. The representative would not put me through to a manager at my request, which upset me even more as I wanted my experience to be shared with management. The employee apologized and offered to reschedule the delivery. Seeing as I ordered these flowers for a special occasion, this does me no good, and I'm certainly not about to pay for it. 

I did just receive a template apology email. Gee, thanks.. Good to see Bloom Today go out of your way to compensate me with $10 off for botching my anniversary order.. What a joke. 
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 03/06/2012 10:18 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.