BlueCross BlueShield Of South Carolina BlueCross BlueShield Dental only paid 37% of a claim that was suppose to be 100% covered Columbia South Carolina

I went to the dentist for preventative care (xrays, cleaning, exam) and in the BlueCross handbook it stated it paid 100% for those services. I called to ask Bluecross and they confirmed this to be true, and I also asked if I had to go to a network provider, and the agent said there weren't any network dentists, and I could go anywhere.

So I had a booklet stating 100% would be covered and a verbal agreement that 100% would be covered. About a week after I went to the dentist I received a bill from the dentist and it stated that the insurance had only paid 37% of my claim.

This is what BlueCross paid $21 on a $73 exam, $31 on a $75 cleaning, $40 on a $93 full mouth x-ray, and $12 on a $38 bite-wing x-ray. Leaving me to pay $175 on a $279 bill, which I thought would be 100% covered.

I am angry because I checked the booklet and with the agent, and thought I was safely covered. In today's economy people can't afford suprises, and that is why I am filing this complaint as a warning for others.

Do Not Get BlueCross BlueShield Dental Insurance!

Ripped off customer
Pickens, South Carolina
U.S.A.