Bluegreen Resorts Rude and unprofessional Boca Raton Florida

My experience with Bluegreen Resorts can best be told by the letter I sent to the CEO after I had an appointment to view one of their resorts. Here are a few excerpts from it.

My appointment was at 12:45PM... I arrived at 12:35 and completed the paperwork, got something to eat and drink, and sat down at the table... At about 1:15, a few associates came into the room and sat with other guests. I went to the check-in desk and explained that I had been scheduled at 12:45 and had been waiting for quite a while. I told her, in a calm voice, that as a businessman I judged others by their honesty and service and that I was not pleased by the service I had been getting. The receptionist brought a man to the desk, which I later identified as Mr. Steve Phelps, and I started to tell him what my problem was. He told me, "Hush." When I tried to talk, he said I was creating a scene and that if I didn't sit down and be quiet, he would make me leave. I asked if I could tell him what my problem was and he replied, "I don't have time to talk to you. I am the sales manager here and I am too busy." I asked him if he could tell me who his supervisor was, and he said he didn't have one because he was "the boss of the whole place".

I told more about my unpleasant experience and explained that the service I got did not coincide with what the corporation published on their web site. I also said that I did not desire or expect any additional compensation for what happened, but hoped that something would be done concerning Mr. Phelps' unwarranted and unprofessional actions.

I sent copies of the letter to the President of Bluegreen Resorts, the Vice President of Sales and Marketing, and the Chief Human Resources Officer. The letter was sent a month ago and I have not heard anything back. The best thing about the experience is that the actions of the Sales Manager kept me from investing in the resort, although I had plenty of money to do that. After reading the other reprots on Bluegreen on this web site, I am glad I decided to have nothing to do with them.

After all this happened my fiance, who is a management consultant, reported to me that she had a previous encounter with Bluegreen and noted that they were sadly in need of managment training. Obviously their unprofessionalism and indifference go all the way to the top.

John
Orlando, Florida
U.S.A.