Complaint Review: Boca Java (Coffee)
Boca Java (Coffee) Didn't seem to care about the client, just profit.... Internet
*Consumer Suggestion: Some Issues
As I result I contacted boca java and told them of the mishap. They said they could not take the excess coffee back, because it was roasted "specially" for the recipient. I said the website is misleading in this regard and I want my $ back for the second order, which I would send back unopened and in pristine order. Boca Java still refused.
I got the BBB involved (Denver-based) and after email exchanges this way, they offered to refund half the second order in "good faith." Boca Java fails to realize that the good faith attribute can only rightfully assessed if they had reconciled before I went to the BBB. It is only because I went to the BBB that they made ANY deal with me. I was at this point almost beside myself with Boca Java's horrible customer service and digging their heels in against me, a no ill-intent client.
The question is, wouldn't it have been more profitable to just make me happy, keep my business and thus give them more business through me because Boca Java was so compliant?
I consider it bad business, and I WARN ALL CUSTOMERS that they will not work with you if there is a problem with your order and, if you do have a problem, you're going to have to go to the BBB to get any help. Why an upstart company is so callous and hard to work with, one can only guess at...
This report was posted on Ripoff Report on 03/04/2013 12:14 PM and is a permanent record located here: http://www.ripoffreport.com/reports/boca-java-coffee/internet/boca-java-coffee-didnt-seem-to-care-about-the-client-just-profit-internet-1023273. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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