• Report: #1144523
Complaint Review:


  • Submitted: Tue, May 06, 2014
  • Updated: Tue, May 06, 2014

  • Reported By: Winblad — Irvine California
400 East Pine Street Seattle, Washington USA

Bonanza.com Bonanzle.com Save your time and money by STAYING FAR AWAY from Bonanza.com Seattle Washington

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This is an AWFUL business, with VERY bad business practices.

They appear to allow Sellers on their website to improperly enhance what might otherwise be a bad feedback rating, by selectively importing feedback from other websites.

On top of this, Bonanza.com doesn't appear to really care about what their sellers really do, or how good or bad they really are. They basically tell you to go to the payment source, and don't seem to even attempt to contact the sellers who lists items on their website.

Here's what I wrote to them (Bonanza.com employee name blocked out) via their website on May 6, 2014:

Hello XXXX,

I spoke with PayPal Resolution Center today, and they advised that the 10-day waiting period started April 30, when I opened the dispute. This 10-day period is up this coming Saturday, after which they’ll be providing a refund to me.

Apparently this same seller had not delivered to another person who ordered through your website, and there are only 4 feedback comments for sales on Bonanza.com. 2 of which are negative, including mine, for item never received. One is neutral, and one positive. However, when you look at the overall feedback for this seller, it says a high percentage of 88.9% positive feedback on your website, strictly based on what seems to be selectively imported feedback from an external source.

Please explain to me how a person with only one out of four transactions on your website can have such a high rating? It should appear to someone within Bonanza.com that this practice of allowing people to import outside feedback to what can only be seen as falsely representing to your website buyers that they are indeed trustworthy. Especially when your own website transaction feedback says otherwise.

I don’t feel I can trust Bonanza.com any more, and anticipate filing online reports to warn others about this, until and unless this practice by Bonanza.com is changed to improve factual representations.
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This report was posted on Ripoff Report on 05/06/2014 03:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/bonanzacom/seattle-washington-98122/bonanzacom-bonanzlecom-save-your-time-and-money-by-staying-far-away-from-bonanzacom-se-1144523. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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