Report: #1064031

Complaint Review: Book A Mover

  • Submitted: Tue, July 02, 2013
  • Updated: Tue, July 02, 2013
  • Reported By: TerryD — Coral Springs Florida
  • Book A Mover
    18450 Hatteras St
    Tarzana, California

Show customers why they should trust your business over your competitors...

 Book A Mover, aka AG Express is the WORST rip off moving company ever to exist!!  I was picked up in California over 12 weeks ago, ready for delivery right away and STILL have not received my items!  Not only that, but the website is down, the office phone is disconnected, and the owners, Aaron Golda and Koby Hincu do not respond to any calls or emails. 

I have contacted all authorities and the Dept of Transporatation for assistance all to little avail.  The only one willing to help has been the salesman, John Gallo, who is no longer affiliated with the company in any way, but continues to rally for those of us who are still waiting on these low lifes to deliver our stuff.  He has done everything possible to assist me in locating my items and always takes our calls to offer his support.

I have also done some extensive research on these "owners" and have discovered that KOBY HINCU is a convicted felon, resides at 18350 Hatteras St, Tarzana, CA 91356 (what a coincidence that they list this as the business address as well).  He drives a late model BMW 645 (CA Lic KOBY UFC- probably stands for "Undercover Fraud Con Artist").  This man belongs in jail again due to the criminal things he has done not only to me, but to the countless others who are still waiting for their things.  At this point, I would not be surprised he has auctioned everything off in order to line his pockets with yet more of innocent customers money.  As for Aaron Golda, little is known of him other than he is the "big boss/owner" and can never be reached by any means.

Everyone reading this needs to BEWARE of these fraud artists and protect themselves from their evil intentions to steal peoples things, take their money and run. 

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This report was posted on Ripoff Report on 07/02/2013 09:14 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

My furniture are still with them!

AUTHOR: Diane - ()

I booked their service last month. They picked up on June 2nd and are supposed to deliver that for me on Aug.1st.

Now I can not reach them via either email or phone or anything!!! Their numbers are disconnected and the website are down. Right when I'm calling, there is another number (8053805629) asking me who is calling and the minute I called back the number is disconnected.

Would anyone from the company respond or provide me some additional numbers? Otherwise I reserve all the right to see them in court.

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#2 UPDATE EX-employee responds


AUTHOR: daniel - ()

when  try calling the company he's still josh voice mail is till on way?

because he's the vice president of the company and i have proof of that if somebody needs.

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#3 UPDATE Employee

Vice president

AUTHOR: daniel - ()

What happened to the john gallo/josh gamali ?

he was the vice president of the comapny ?

now id not longer affiliate with the company?

he's the had number one affiliate and he's the one holding all the jobs.

he bf all the customers .

do mot beleive this convicted criminal wanted .

he has a moving company in ny and after he ripoff all the customers there in other many states he's moving on to other states that he still can do the same until one day the authorities cach hem.

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#4 UPDATE Employee

Look familer john/josh

AUTHOR: daniel - ()

HORRIBLE EXPERIENCE with Travel Vanlines aka Certified Relocations aka Certified Vanlines!!  Intimidating gansters and thugs!!!  This is a shady company. but the most pleasant and convincing when they took my deposit. Now I cant get anyone on the phone. 

I moved from Connecticut down to Florida in January. Travel Vanlines of course beat my lowest quote and was very pleasant to at first. But my final bill was close to double the quote, and still havent been explained why, and still no compensation for all of my damages. They intentionally underquote you to get you in the door. Then they hostage your furniture and demand what they want (and they will take it all).

 When I received my quote, I asked about how the items would be insured and the sales rep told me the items would be covered at their full value.  But when the movers arrived everything changed, they handed me a contract to sign that said they would only pay me 60 cents/pound on the weight of an item, and a handed me a bill almost double my original quote.  At that point, I had no choice, and they promised it would be worked out later.  I had to move out, but it was a classic bait and switch.

Other lies the sales rep told me were: the company is over 7 years old (it's actually less than 1 years), (it is not). But actually I learned that in many cases moving companies re-invent themselves to hide their criminal past. Well Travel Vanlines is one those newly reinvented thugs. They dont even have a physical office in N.Y.! They are working out of the same office New Jersey with a company called Certified Relocations, and guess what, Certified are thugs re-inventing themselves too !!!! They was once called Certified Vanlines who was actually shut down for the most notorious acts against customers. Is this all legal?

When I received my quote, I was told the ETA would be 5-7 days after move out.  Again, the movers changed it on move day and told me up to 14 days. I was stuck and truly violated. After I arrived in Florida and repeated calls, I  find out that they had my things for two weeks and my items had not even left their facility.  Three weeks after my move this is what I received:
An antique standing lamp was smashed and completed broken.  Estimated value of  at least $1,000. My sofa looked to be intentionally slashed across the seams and crippled on one side. My damged dryer now has electrical problems will need to be solved and the framework reconstructed. Will have to get an estimate. My bed will have to be cleaned and inspected for an estimate to repair the damage. 

Original cost  over $4,000. Book cases were broke and the backing damaged. I had five book cases and most were taken apart and nothing was put back together. Two coffee tables were damaged; one coffee table is split and another coffee table is not safely able to stay together. One of the coffee tables is an antique and had an estimated value of $500, the other had an estimated value of $250. I photo everything. 
Their so-called claim department is just as confused as to who to bill. Thats how I learned of the 3 current different names for this company. I am in the middle of a run around. But after hiring an attorney, we now have a new direction with the department of transportation. These people have to be stopped. Buyer beware. If you ever heard of a nightmare moving company, then this it. Dont bother with Travel Vanlines, or Certified Relocation, or Certified Vanlines, or who ever they will become later.  (photos attached)

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#5 UPDATE EX-employee responds

john gallo

AUTHOR: daniel - ()

Nice try John 

the ip address coming back from your romanian friends.

Im assuming you are kobe.
Just did some looking around on the internet....and found what you was talking about.
Before you start ya bs accusing me of stuff, id advise you contact that website and have them trace the ip address where the person who posted it is from.  Because it has my first name last initial, but that wasnt me. Im not in coral springs and you guys havnt had my stuff for 12 weeks.  So do some deep research on where that ip address is registered before you drag me into that mess you got going on.  Its prob ya buddy john gallo using my 1st name on that posting.  He has my info just like you guys do.  So dont bring me into this choas you al have.  
i see what u doing
u try to keep u posting and u find it this way u f. fish.
keep sanding guys to my house
i have they're fake licenses plate and their photos.
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#6 UPDATE EX-employee responds

After checking around this report posted by john or hes friends

AUTHOR: daniel - ()

this post was posted by john or hes friends

i found out he did that to other companies to

Before you start ya bs accusing me of stuff, id advise you contact that website and have them trace the ip address where the person who posted it is from.  Because it has my first name last initial, but that wasnt me. Im not in coral springs and you guys havnt had my stuff for 12 weeks.  So do some deep research on where that ip address is registered before you drag me into that mess you got going on.  Its prob ya buddy john gallo using my 1st name on that posting.  He has my info just like you guys do.  So dont bring me into this choas you al have.  


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#7 REBUTTAL Owner of company

Respond back to customer complain

AUTHOR: daniel - ()



I want to say i'm sorry for what your family is going through this time with the move. I'm here trying to resolve all the problems that  john gallo aka josh gamali aka vice president the number one scammer in  moving industry cause to all customers and still causing to other customers . By the time the company find out about who the real john gallo is, it was to late for us and at the same time for the customers. John gallo rip of all the customers by selling them some stories representing hem self as the owner of the company only to collect cash when he basically was a simple salesman.    


At the same time he was the Forman on some of the moves that he knew he can collect cash . He's still performing moves under the the company with no permission.  We try to file a complain with department of  transportation and police department but no one is willing to help. Finally  2 weeks after we file a report after we show them the treats from hem against us.


We can provide you with a phone number and report number to complain or verify. I know some of the customers still talking to hem on the phone and he's selling some weird stories about the company and some of you do believe hem. No one here is trying to hold nobody's shipments hostage. We trying to ship all of them asap . The only problem is because it's the season time in moving it's very hard to ship. Will try to ship what's left here or you welcome to send someone else to pick up the shipments. Some of the shipments are on the way to delivery. The driver phone number is ?


Thank you and again i'm sorry for the mess that Josh Gamali cause to you and your loves ones
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