Book Cover Pro DON'T buy Book Cover Pro because their program is FAULTY & their "tech support" SUCKS...unless you really don't care being suckered out of $200! San Bernardino, California

Shortly after Linda filed her complaint, we contacted her... To let her know that we were having some issues receiving email, and weren't receiving hers. We then paid her the attention she deserved, resolved her issues and turned her into a very happy customer!

Dear Book Cover Pro "owner,"

Obviously, you're not very good at your job because by your own admission you stated you've dealt with "a few" people who've complained.

GEE. You've had a complainers, huh?  And you just can't figure it out, can you?

Well, let's help you out...

Maybe...just MAYBE it's because your product DOESN'T WORK. Maybe because you're technicians AREN'T knowledgable--definitely NOT knowledgable enough to compose and send an email for sure. Maybe because your customer service BLOWS.

Be mature? We are and have tried to be with you.  It's called communication. As in emails. As in phone calls...WHICH btw are NEVER answered by a REAL PERSON and even returned (thanks for the heads up about THAT on your site...see we even read your crap!)...but you're such a great company with your "99.9% satisfaction" rate right? Suuuuure.

Be patient?  We were. It's called 2+ months without a response to our inquiry about your program.

We're VERY good at reading instructions and if you were as good AND actually cared about the services you provide, you would've took care of the issue BEFORE it had to come HERE.

YOUR bad.

Oh, and we can't even give your "oh so great" product AWAY.

As the owner, I would like to submit a polite rebuttal to the complaint above, as it warrants a honest response...

Obviously this person is impatient, and did not bother to read the instructions that come with the program. We have encountered a few like her in the past. These individuals purchase the program believing all they need to do is launch, and it runs on its own without any brain function. Now granted, BookCoverPro is designed to be a fully functional, easy to comprehend program... And we receive several praises every week. We have hundreds of very satisfied users and have the testimony and printed/emailed book copies to show. However, one does still need to take a moment to read the manual. Because in the manual, it explains how to easily create a high-res, print ready PDF file from the created book cover, with embedded fonts. And if it so happens a font does not get embedded (this happens on occasion with the barcode fonts), we ask our users to send us their PDF file, and we embed on our end. This takes about 5 minutes.

And yes, we are busy... but we always try to respond within 24 hours if it is addressed to us without threats. Come on. Let's be mature.

Our company is getting ready to celebrate our third year of success! We have a satisfaction rate of 99.9 percent... Feel free to visit our website at bookcoverpro.com for more information, to view customers' cover designs, and read our plethora of testimonials. Or, feel free to shoot us an email if you have any questions. We highly recommend downloading our free trial before purchase.

If this person would like to email us again with a friendly request, we would truly love to help her out.

Best wishes,
BookCoverPro