Bookit.com Bookit They refuse to let us properly use our credit and denied us a refund. Internet

I will never use bookit.com (or every other entity in the business) again, I would put zero stars if I could!! I booked a resort through Bookit for a trip to Punta Cana, our first payment for the trip was taken in April and the 2nd payment was taken in May, then returned and the trip cancelled. We did not understand why so we contacted Bookit. After about an hour conversation, with excuses about the system and due date they finally said it had something to do with the zip code, which was weird since it was the same zip code as the first payment. Given all the confusion, we were given a credit for what we paid. We could no longer go to the same hotel due to the fact the hotel amount had risen significantly, so the customer service agent let us know we could use the credit when ever we liked for anything, just give Bookit a call back.

Fast forward to June, we were planning a trip to the Virgin Islands to replace Punta Cana and decided to use it for our flights since we were going to be staying with family and the hurricane damaged the hotels. We called to use our credit and we were then told by the manager Brandon we can't use it for a flight since we did not originally book it for a flight. That threw us for a loop since the original customer service rep explained to us we could use it for anything. The manager told us the company is Bookit.com but the airline part of the company was separate, and they could not transfer the credit over to the flights department, we could only use it for a hotel. It sounded crazy to us but after more back and forth we decided to take it as it was, they gave us a deadline of December to use the credit or we would lose it. I clarified with Brandon that if it was a hotel we were able to use it, he confirmed with a yes. With me being pregnant and due in September, December was not feasible, but we decided to make it work.

Fast forward to August 24, 2018 we called back to use our credit towards a hotel for a nice weekend getaway before our newborn arrived, we were told we had the wrong company and then told we didn't have a credit on our account, we were given a bogus customer service number to call and then hung up on. Frustrated, I called back and was able to speak to someone else, I was then told by that manager we weren't allowed to use the credit for a domestic hotel, it had to be an international hotel because even though the company is Bookit.com the international department is a different entity and the domestic hotels goes through a 3rd party and they don't accept Bookit credits so we have to book an international hotel. This excuse sounded oh so familiar, by this time I was over the excuses and run around. I just wanted to use the money I gave Bookit and get them out of my life for good. I felt like they were finding every excuse to run the time out of this credit, so we couldn't use it. Every single time we called it was a different excuse as to why we were not able to use our credit and no compensation for all the confusion and run around we were getting.

We stayed on the phone with the manager trying to get some type of compensation for everything we been through. The hotel we were asking for was about $200 cheaper than what we originally paid which was $479, but we were willing to count our loses and they refuse to compensate us in anyway. She just kept informing us it was nothing she can do, and we must book internationally by December or we would lose the credit. She apologized for what everyone else said before her but said they were wrong with their information. I asked if there was anything she can do, such as book us a new hotel for free and keep the credit due to all the misinformation and lack of customer service. She said "Bookit doesn't do that". I went through so many solutions and it all boiled down to "they didn't do that in their company" or "they can't because of the system" and a big SCREW! you to us. After about and hour and 20 min she hung up on us. I am ready to file a suit, clearly this is a trend of theirs and I refuse to get my money stolen and not put a fight up about it.