In June of 2012 bookmooch had a 3-day hiatus/melt down[one of the last notes I got from bm] in operations. Afterwards I could not access my account,including my painstakingly posted 100s of books for mooching. I,as suggested by bm robot,emailed "technical support",but getting no response I did,as "tech support" suggested,emailed "tech support" again, & at 2-3 day intervals again & again until I got an email from a rude,bad robot,"Sarah Smith",that could not pass a Turing Test & is obviously a phony name from "Terminator" movie's Sarah Connor, plus "The Matrix"--Mr. Smith. "S.P." basically said to bug off,that I was under investigation & my account suspended. After that I was "even more"cut off,still am. P.S.The BBB rates bm at zero last time I looked
Still unterminated member-friends,with books posted at Bookmooch emailed me & then tried to help by emailing bookmooch,but also got no replies. I still,even in 2013,get bookmooch computer notices of wishlist books from other members becoming available,but,while I can still see my wishlist[100 books] I cannot see my bookshelf [I'm told it's gone],nor access my account,just the usual useless robot note from "tech support" that they will get back to me,etc--Never happens. Seems no way to get past their big bad robot "Sarah Smith" who won't talk to me now either after having done "her" piece of work". And there no way to reach HQ,if there is any. Not a very cheery application of the internet. So,I you want to risk losing many hours listing books,maybe with many "condition" notes, BEWARE,there is no real tech support,no human there,only a rude,bad robot and a flawed attempt at a great idea:An international book swap---I sent dozens of books abroad before I was terminated by this matrix. I bet foreigner get the matrix-terminator treatment too,but how can they complain,who hears their voices? Actually,bookmooch,in its current state of morbidity,may do as much or more harm as it does benevolence for good-will abroad.