Complaint Review: Bosch Hotwater Heaters - Waitsfield Vermont
- Bosch Hotwater Heaters 340 Mad River Park Waitsfield, Vermont U.S.A.
- Phone: 800-642-3111
- Web:
- Category: Appliances
Bosch Hotwater Heaters Bad Product, Bad Customer Service, Don't Buy Their Tankless Water Heater!!! Waitsfield Vermont
*UPDATE Employee: Bosch Technical Service explained
*UPDATE Employee: Bosch Technical Service explained
*UPDATE Employee: Bosch Technical Service explained
*UPDATE Employee: Bosch Technical Service explained
Bosch - Tankless Water Heaters Break Very Easily! They are very sensitive with too many gizmos. Do not buy this product, buy from another manufacturer, like Noritz. Bosch does not honor their warranty. IF you call technical service you will be placed on hold for hours. This is because thousands of people are calling with problems. If it breaks, they will say "you did not install it properly" and then deny your claim. The plumber that works for Bosch in my area said 8 people called on the same day with the same problem and all were denied the warranty claim. Do not take any chances with your $1,000 investment. This company is a rip-off!
Scott
san diego, California
U.S.A.
This report was posted on Ripoff Report on 12/05/2007 04:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bosch-hotwater-heaters/waitsfield-vermont-05673/bosch-hotwater-heaters-bad-product-bad-customer-service-dont-buy-their-tankless-water-h-289228. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 UPDATE Employee
Bosch Technical Service explained
AUTHOR: Curt - (U.S.A.)
SUBMITTED: Monday, August 18, 2008
While it is difficult to respond to this customer's alligations due to the lack of specific information regarding his situation (appliance model and serial number or incident report number), I will make an attempt. If the customer's posting is shortly after his apparent unsatisfactory experience with Technical Service, then he would have been calling during our busiest service season. Units that were incorrectly installed during the spring and summer months often run into performance problems when the fall and winter seasons arrive, resulting in increased telephone traffic. We do have a group that handles electronic communications and they respond both with e-mail and phone calls.
When a customer calls in, among the first bits of information we ask for are the particulars regarding the installation. If our appliances are not installed per the instructions in our manuals the units will not perform properly and could place the homeowner at risk (in some instances). Depending on the type of failure, we cannot repair or replace the unit until the installation deficiencies are corrected. I have no idea how long this customer had owned his heater, but our warranties are very good (they vary by model) and we often cover parts that should be considered out of warranty because we believe in erring on the side of the customer. His anecdotal claim that 8 customers had the same failure and all were denied warranty on the same day cannot be rebutted without information to research, but I do not find that claim to be credible, knowing what I do about our TS call records (and we do not recieve thousands of calls each day) and our experience in the Returns and Repair Center (where I am the supervisor).
To sum up, we have a wide range of water heating appliances, both gas and electric models. It is important for a customer to obtain guidance or do adequate research on the appropriate appliance for his application before purchasing a unit. Once purchased, it should be installed by a licensed professional following the guidelines published in our owner's manuals. If an appliance should fail, the customer can contact us either at the 800 number in the manual or at our website (also listed in the manual) and we will make every effort to repair or , if still under warranty, replace the heater.
#3 UPDATE Employee
Bosch Technical Service explained
AUTHOR: Curt - (U.S.A.)
SUBMITTED: Monday, August 18, 2008
While it is difficult to respond to this customer's alligations due to the lack of specific information regarding his situation (appliance model and serial number or incident report number), I will make an attempt. If the customer's posting is shortly after his apparent unsatisfactory experience with Technical Service, then he would have been calling during our busiest service season. Units that were incorrectly installed during the spring and summer months often run into performance problems when the fall and winter seasons arrive, resulting in increased telephone traffic. We do have a group that handles electronic communications and they respond both with e-mail and phone calls.
When a customer calls in, among the first bits of information we ask for are the particulars regarding the installation. If our appliances are not installed per the instructions in our manuals the units will not perform properly and could place the homeowner at risk (in some instances). Depending on the type of failure, we cannot repair or replace the unit until the installation deficiencies are corrected. I have no idea how long this customer had owned his heater, but our warranties are very good (they vary by model) and we often cover parts that should be considered out of warranty because we believe in erring on the side of the customer. His anecdotal claim that 8 customers had the same failure and all were denied warranty on the same day cannot be rebutted without information to research, but I do not find that claim to be credible, knowing what I do about our TS call records (and we do not recieve thousands of calls each day) and our experience in the Returns and Repair Center (where I am the supervisor).
To sum up, we have a wide range of water heating appliances, both gas and electric models. It is important for a customer to obtain guidance or do adequate research on the appropriate appliance for his application before purchasing a unit. Once purchased, it should be installed by a licensed professional following the guidelines published in our owner's manuals. If an appliance should fail, the customer can contact us either at the 800 number in the manual or at our website (also listed in the manual) and we will make every effort to repair or , if still under warranty, replace the heater.
#2 UPDATE Employee
Bosch Technical Service explained
AUTHOR: Curt - (U.S.A.)
SUBMITTED: Monday, August 18, 2008
While it is difficult to respond to this customer's alligations due to the lack of specific information regarding his situation (appliance model and serial number or incident report number), I will make an attempt. If the customer's posting is shortly after his apparent unsatisfactory experience with Technical Service, then he would have been calling during our busiest service season. Units that were incorrectly installed during the spring and summer months often run into performance problems when the fall and winter seasons arrive, resulting in increased telephone traffic. We do have a group that handles electronic communications and they respond both with e-mail and phone calls.
When a customer calls in, among the first bits of information we ask for are the particulars regarding the installation. If our appliances are not installed per the instructions in our manuals the units will not perform properly and could place the homeowner at risk (in some instances). Depending on the type of failure, we cannot repair or replace the unit until the installation deficiencies are corrected. I have no idea how long this customer had owned his heater, but our warranties are very good (they vary by model) and we often cover parts that should be considered out of warranty because we believe in erring on the side of the customer. His anecdotal claim that 8 customers had the same failure and all were denied warranty on the same day cannot be rebutted without information to research, but I do not find that claim to be credible, knowing what I do about our TS call records (and we do not recieve thousands of calls each day) and our experience in the Returns and Repair Center (where I am the supervisor).
To sum up, we have a wide range of water heating appliances, both gas and electric models. It is important for a customer to obtain guidance or do adequate research on the appropriate appliance for his application before purchasing a unit. Once purchased, it should be installed by a licensed professional following the guidelines published in our owner's manuals. If an appliance should fail, the customer can contact us either at the 800 number in the manual or at our website (also listed in the manual) and we will make every effort to repair or , if still under warranty, replace the heater.
#1 UPDATE Employee
Bosch Technical Service explained
AUTHOR: Curt - (U.S.A.)
SUBMITTED: Monday, August 18, 2008
While it is difficult to respond to this customer's alligations due to the lack of specific information regarding his situation (appliance model and serial number or incident report number), I will make an attempt. If the customer's posting is shortly after his apparent unsatisfactory experience with Technical Service, then he would have been calling during our busiest service season. Units that were incorrectly installed during the spring and summer months often run into performance problems when the fall and winter seasons arrive, resulting in increased telephone traffic. We do have a group that handles electronic communications and they respond both with e-mail and phone calls.
When a customer calls in, among the first bits of information we ask for are the particulars regarding the installation. If our appliances are not installed per the instructions in our manuals the units will not perform properly and could place the homeowner at risk (in some instances). Depending on the type of failure, we cannot repair or replace the unit until the installation deficiencies are corrected. I have no idea how long this customer had owned his heater, but our warranties are very good (they vary by model) and we often cover parts that should be considered out of warranty because we believe in erring on the side of the customer. His anecdotal claim that 8 customers had the same failure and all were denied warranty on the same day cannot be rebutted without information to research, but I do not find that claim to be credible, knowing what I do about our TS call records (and we do not recieve thousands of calls each day) and our experience in the Returns and Repair Center (where I am the supervisor).
To sum up, we have a wide range of water heating appliances, both gas and electric models. It is important for a customer to obtain guidance or do adequate research on the appropriate appliance for his application before purchasing a unit. Once purchased, it should be installed by a licensed professional following the guidelines published in our owner's manuals. If an appliance should fail, the customer can contact us either at the 800 number in the manual or at our website (also listed in the manual) and we will make every effort to repair or , if still under warranty, replace the heater.
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