Braddock Motors B&B Motors Used Car Auto Dealer Braddock Heights, Maryland

August 2008 I purchased a 2004 Ford Freestar mini-van from Braddock Motors at their Gaithersburg location. The sales staff were very friendly and accomodating and made me feel good about my purchase.  On 12/8/09, my transmission went complete dead on the way to work. I had purchased an extended warranty, after arguing with them for several days, they finally agreed to replace the transmission with a new one, so I had my vehicle towed up to their main office on 12/17/2009. They told me 2 weeks and my van would be done. They kept my vehicle for 8 weeks! I kept calling and calling to see if my car was ready. I had to pay for a rental car out of my own pocket during that entire time. There was 1 excuse after another as to why my van was not done. We did have a snow, so I allowed time for that. When I decided to just come up there, 30 miles from my house, because I kept being told 1 day it will be ready, 2 days it will be ready, I found the keys sitting on the counter and the van was supposely ready. The contract I signed said $250 deductible for vans, SVU's and trucks, however, the sign on the desk said $100 for cars and vans. I had been told by 3 different people that I would pay $100, so I came with $100. When I got there, they told me I need $250. Let me mention during this time of having my vehicle, they called me for my car payment, which I told them would be late because they had the car and I had to spend all my money on a rental car. They had agreed to me paying later because I was a good payer. So, we argue about the $100 deductible, when the girl tells me she can't release my car back to me because I am behind on my car payments. I ask to speak to the owner. After some discussion, he agrees to give me my vehicle and accept the $100 deductible and add the rest of the deductible to the end of my loan. I get my car and immediately the transmission starts leaking. So I give it back to the dealership again, and I had to get a rental car again, and they kept it for 3 days.

Fast forward to yesterday, June 1, 2010. We are driving and the steering wheel starts acting funny, we get over the railroad tracks to pull over and the bottom of my van including the transmission fall on the ground. We can't move it out of the road, turn it off, or take it out of gear!  I start calling the dealership immediately and of course the owner is gone for the day, I have left several messages with everyone and I still have not heard from him. I had the van towed to their Gaithersburg location were it is still sitting, I am out of a car and no one cares. These people have been avoiding me! Finally I get the owner on the phone and he tells me that he doesn't know if these issues are connected and he will not do anything more for me.

Save yourself the headache, whatever you do, don't buy a car from Braddock Motors, they only care when they sale it to you, not when something goes wrong!