Bradford White Poor customer service - customer relations Ambler Pennsylvania

I wrote a polite letter to the CEO of Bradford White, Mr. A. Robert Carnevale, expressing my disappointment with a water heater that had ruptured at the seam, flooding my house. The unit was not yet eight years old, but admittedly had a warranty of only six years.

I acknowledged that in my letter, but still felt that a professionally installed water heater of this reputation should not have burst in that way and believed it to be a manufacturing flaw.

I asked for some reimbursement for my repairs, expecting that a large company with a reputation to uphold would acknowledge some responsibility, even on a unit that was out of warranty.

Instead of a reply from the company's CEO, I received a curt letter from the Claims Administrator informing me that "this matter should have been reported to your homeowner's insurance carrier."

Even if they denied any responsibilty, which they did, I felt as a customer I was entitled to a more respectful and caring respose than I received. I wrote to the CEO, not the claims administrator, but I was obviously not important enough to him as a customer to warrant a reply from his office.

I expect nothing more from this company, but caution others to expect poor customer service from Bradford White.

Dot
Rowlett, Texas
U.S.A.