Brakes Plus Shoddy work, irrepairable gluing of dashboard, irresponsible manager Mesa Arizona

On Thursday, June 18th I  took my Cadillac in to have the AC checked out due to the noiseit had started making and the brakes checked out due to squeaking I also requaested an oil change because I was leaving for California the next day.

.The Manager, Jeff Mankee wrote up the ticket & told me he'd call me afer they had done a full inspection and knew whah needed to be done. He called me later that day and stated that the compressor was bad on the A/C unit so it need to be replaced. Said the brakes didn't need work at that time, but would need it fairly soon.

He siad he wouldn't be able to finish it by the next day,which was Friday, and I said that's ok because I was going out of town. He said ok, and he'd call me on Monday.

I didn't hear from him until I called him on Tuesday the23rd. At which time he stated they were waiiting on Actuators for the dashboard  from a dealer & should be in by Thursday, the 25th. I said OK let me know when it's done.

He called me Friday the 26th and said I could come and get my car. When I got there that afternoon, it was very hot & I was rather rushed to get out because I had two of my grandchildren from California with me. As I got into the car the first thing I noticed was the filthy mats and the grease smeared in the back seat.

I figured I would call him in the morning about this & bring the car back at a more convienient time to have them clean it up. On the way home, all of a sudden the radio came on blarring loud and it hadn't been on when we left the shop.

When I got home I started looking at my car and saw that the dashboard was completely off balance. There is a gap that starts in the middle of the dash & widens all the way to the other end." Unbelievable" I said to Jim," look at this!"

I called Jeff that evening and he told me to bring my carback in the morning, which I did. And when I got there, Jeff was off that day but he had told Phillip to " take care of the issues with the Cadi"...

Phillip said he'd get it all done for me. Later that day he called me & told me it was ready for pickup, but I had plans that evevning and said I'd be there in teh morning.

I went to pick it up & all that had been done was they vacuumed the floor mats and wiped up the greaseon the seats. I knew at that point I was NOT going to leave my car with them again for any other repairs or corrections!

It was obvious they were incapable of doing the job that they took on.

I filed a compliant with the BBB and after they received the complaint ,Jeff Mankee the manage called and spoke to my fiance about bringing the car back in and he would be sure to get it fixed correctly.

Jim(my fiance) told him I wasn't interested in giving them a third chance and He asked JIm to try & get me to change my mind.

I called Jeff the next day ,which was on July 1 and was adamant when I told him I DID NOT feel that I could trust to take my car to them again & that I would NOT be taking it back to him.

Jeff Mankee's response to the BBB was a lie. He stated he was waiting for me to make up my mind about giving them another chance to make it right.

I have since, taken my car to a Cadillac dealer on a recall issue & they have pointed out and informed me that the work done by Brakes Plus is irrepairable because they actually GLUED the dash up because they had broken all the clips off it! 

They have emailed me this information so I have that to submit as evidence of their incompetance. I also have pictures of the damged & gapped dash and pictures of the filthy mess they left on my mats.

I have requested a full refund of $1829.99 which Brakes Plus has stated is not justified, but now I am seeking an attorney to file a case against them. They have ruined my Cadillac and I am pretty sure by now that they don't treat customers right because they cheat people & are NOT professional