• Report: #444736
Complaint Review:

Brake Check #543

  • Submitted: Sat, April 18, 2009
  • Updated: Wed, May 13, 2009

  • Reported By:Spring Texas
Brake Check #543
26007 I-45 North The Woodlands, Texas U.S.A.

Brake Check #543 I-45N 43 Regional Sales Manager does not return calls. Brake Check recommends unneeded work then doesn't want to warranty the work done. The Woodlands Texas

*Author of original report: Still at it!

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In October 2008 my sons 2002 Dodge 1500 developed squeeky brakes so he took it to Brake Check for repairs. Brake Check gave him a whole long list of things that they "recommended" to be done. This would have cost over $800.00 which we didn't have at the time. He is in college and we had just paid tuition, housing etc. and were trying to save up for the Spring semester.
I had him get what was absolutely needed done and told him we would do the rest in stages as we could afford it.

In late February 2009 the brakes started squeeking again so my son was driving from Sam Houston State Univ. where he is in school to the Brake Check on I-45. This drive is about 45 minutes - total. Not far out of Huntsville the brake locked up on the passenger side front tire and the tire twisted off.

After the truck was loaded on the wrecker my husband had the wrecker driver stop by the Brake Check for the manager to see and inspect the brake and damage.
Mike - the manager admitted that the damage was Brake Checks fault, took pictures, made a file, and told us his manager was in the area and would be by the body shop that day to take a look at the truck. He gave my husband and son the District Sales Managers card and told them that they should have the truck fixed in "no time".
Well let me tell you what their definition of "no time" is.My son took my car back to school and left me without one. I work - what an inconvenience.

March 20th - I called the body shop and they said no one had been out to look at the truck. I called Brake Check to see what was going on with Jeffs truck. I found out that the manager who took the photos and notes at Brake Check "had moved on to another store". The new manager knew nothing about it. How convenient.

I then called the District Sales Manager Anthony Berten and left a message on his cell phone. I then called the store back and he said Anthony Berter was in training but would go by the body shop and look at the truck on Saturday, March 21, and would get back to me.
I never heard from him.

April 7, 2009 - My husband and I stopped by the body shop and found no one had ever been out to see the truck.
I called Anthony Bertens Mobile number and left a message. I called the Brake Check District Office and left a message. I never got a call back.

April 15,2009 I called Anthony Bertons cell phone at 8:11am. He answered the phone, said he had been in San Antonio and would go by the body shop on Saturday. I gave him the owner of the body shops name, phone and cell phone number for him to contact him and set up a time to go inspect the truck on Saturday. I never heard from him and the owner never heard from him. I'm tired of this s**t.

April 20,2009 - I contact my attorney.

Spring, Texas

This report was posted on Ripoff Report on 04/18/2009 11:47 AM and is a permanent record located here: http://www.ripoffreport.com/reports/brake-check-543/the-woodlands-texas/brake-check-543-i-45n-43-regional-sales-manager-does-not-return-calls-brake-check-recomm-444736. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Still at it!

AUTHOR: Maggiemoo - (U.S.A.)

May 1, 2009 - Went to the Brake Check store on and the manager called around to all of the area stores to find Anthony Berton. He wasn't at any of them. Berton finally called back and the manager explained that we were there and wanted to talk to him. The manager faxed the BC invoice to him and he told us Anthony Berton would call us back after he talked to his manager.
May 13, 2009 - my son Jeff took the invoice for the truck repair, the faulty brake pads and the calipers that were sheared in two to the Brake Check store and guess what - there was a new manager! Imagine that! He faxed the invoice to Anthony Berton and told Jeff that Berton would call him back, yeah right.
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