Report: #1005148

Complaint Review: BrandCo Inc. brandco.com Ken Granger

  • Submitted: Mon, January 28, 2013
  • Updated: Wed, January 30, 2013
  • Reported By: former Brandco customer — Minnesota USA
  • BrandCo Inc. brandco.com Ken Granger
    Brandco 2151 Consulate Drive, Suite 21 Orlando, Florida
    ORLANDO, Florida
    United States of America

BrandCo Inc. brandco.com Ken Granger Beware! DO NOT use Brandco for your marketing or web/internet, they are a scam! ORLANDO, Florida

*REBUTTAL Owner of company: Slanderous and full of inaccurate information

Show customers why they should trust your business over your competitors...

Please, do not use Brandco! I hope by writing this I can warn other potential Brandco customers before they can victimise others in the way they have victimized our customers.

We were referring to Ken Granger, owner of Orlando, FL based internet/web design shop and have learned of many unsatisfied customers. Now that I do my homework, i see several other complaints online as well. F rom one business owner to another, Brando will not keep your or your client information confidential. They are notorious for using bait-and-switch sales tactics. Ken is an aloof and absent owner allowing his staff, Andrew, Rachel, Caleb to run amuck with no supervision. I have fielded complaints from many dissatisfied former Brandco customers and have finally heard enough.

They need to be stopped, before they can harm any other unsuspecting folks.
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This report was posted on Ripoff Report on 01/28/2013 08:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/brandco-inc-brandcocom-ken-granger/orlando-florida-32837/brandco-inc-brandcocom-ken-granger-beware-do-not-use-brandco-for-your-marketing-or-we-1005148. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Slanderous and full of inaccurate information

AUTHOR: Ken Granger - (United States of America)

Kristina Rudeen engaged with BrandCo for 11 hours of custom design work to a website that she had in progress.  We were the 5th company to try to work with her to build this website- Kristina inadvertently forwarded an email from her previous web companies who also fired her as a client because she was a chronic complainer and difficult to work with.

After my first conversation with Kristina on 1/28 I could see there was no win-win and she was not willing to accept any responsibility or compromise.  What Kristina was asking for was dozens of hours-- maybe 50 or 60 hours worth of custom programming and development.  Nothing like the 11 hours that she paid to have the design work done.  (See attached image of a SOW from another company that Kristina claims we promised her in 11 hours)  

After investigating her comments/complaints I provided Kristina a full refund of the 11 hours as there was no way to turn this situation into a satisfied customer.  Quite frankly - I think the next web company she works with should beware.

We have been in the web development space for years and every staff member that Kristina mentioned below has bent over backwards to be accommodating- they have been yelled at, hung up on, and insulted.  And we will not do business with clients like this.  Our reputation is superior- we have thousands of satisfied clients (call any client with made by BrandCo in the footer) and you will see that this is a dishonest client trying to get stuff for free- and she didn't like that I gave her her money back and wouldn't play the game.

Kristina was not victimized- there was no bait and switch and absolutely at no time was any confidential information shared with any 3rd party.  This complant is full of misrepresentations, lies and is intended to purposefully slander my good name.
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