Complaint Review: Brands On Sale - Brandsonsale.com - Redlands California
- Brands On Sale - Brandsonsale.com 2466 Lugovia Ave. Redlands, California United States of America
- Phone: 1-800-979-3156
- Web: sales@brandsonsales.com
- Category: Credit Card Fraud
Brands On Sale - Brandsonsale.com Non-reponsive Redlands California
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Placed order @ 5:15am EST - received confirmation notice that shipping would be $154.95 - called them @ 5:47Am EST(same day) to tell them to cancel order due to excessive shipping cost - was told I could not cancel - asked for Mgr. - was told he was not in - asked for his name/phone number - left voice mail and sent e-mail to Mgr. requesting cancellation of order within one (1) hour of placing order - was sent a Order Number - sent repeated e-mail requests (9) to cancel order (within two days) by using their order number and was sent one (1) tracking number - called FedEx and asked that they cancel the pickup using that tracking number - received two of three pkgs at my door in FL because I was never informed by Brands on Sale that there were three (3) tracking numbers/pkgs. involved - FedEx had cancelled the pickup for the original tracking number provided - returned these two (2) pkgs unopened via FedEx and received confirmation that they had arrived @ Brands on Sale - have called them to have Mgr. issue a FULL credit to my credit card - was told Mgr was not in but would be in 20 minutes - was told he would call me - guess what - no call - have reported all pertinent information to Credit Card company - still waiting for some satisfaction - No where online do they state the conditions of their sale/return policy/restocking fees/cancellation policy/etc. etc. - They need to be reported and fined severely, perhaps put out of business for consumer misrepresentation/fraud. I've never heard of any company where you could not cancel an order - especially within one (1) hour of placing the order - order had never left their property.
This report was posted on Ripoff Report on 12/18/2009 02:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/brands-on-sale-brandsonsalecom/redlands-california-92374/brands-on-sale-brandsonsalecom-non-reponsive-redlands-california-541885. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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