Report: #342307

Complaint Review: Brian Clark - The Classic Chassis

  • Submitted: Fri, June 20, 2008
  • Updated: Thu, November 11, 2010
  • Reported By: Barboursville West Virginia
  • Brian Clark - The Classic Chassis
    Fayetteville, North Carolina

Show customers why they should trust your business over your competitors...

I contacted the Classic Chassis of Fayetteville NC in 2003 regarding doing some work on my mustang. I had previously restored the car myself in 1990 and kept the car in excellent shape all those years. I wanted them to fix up a few things that i did not do at the time. Mainly replace the cowl, fix up a few small areas of the doors and do some mechanicla rebuilds of things like the steering, transmission.

The car was in excellent shape and Mr Clark confirmed this before he started working on the car, noting that "i was correct" the car only needed a few minor mechanical fixups.

His 6 month time frame stretched for 2 years. I lived out of state and could not be there to keep an eye on him, but he apparently kept the car outside the whole time and did not do most of what he was paint for. The car came back heavily damaged from rust.

He promised to completely restore the car and against my better judgement and to avoid a costly court battle. I allowed him to take the car back with his express promises to have the car done in under 3 months, the car would be completely restored and kept inside at all times. This of course did not happen. The engine compartment and trunk were even more rusted than before. And he took nearly 10 months before I got the car back. He even took steps to cover up things to make it appear work was done. He sprayed undercoating all over the floors to hide the rust instead of stripping it out and repairing it.

Not only that but when installing seat belts he cut out the reinforced anchor points, cut up that area with a cutter and put in a fender clip for the bolt that secures the seatbelts. He then put back in my drive side seat breaking off 3 of the bolts so that the seat was loosely held in place with a single nut. Should I have had a wreck I would have gone through the windshield.

He refused to honor the warranty for his work and i was so upset and broke i tenantively agreed to sell my car to him. Which I immediately revoked the next day. I tried to get him to honor his word for the complete restoration and the warranty on his work. He refused. Again trying to avoid costly court battle which I could not afford I agreed to pay him to do this work. Which of course was done so poorl or not at all. And did more damage than good to the car.

It is currently heavily rusted in all areas and the car no longer runs. I have a considerble amount of photos to show what the car looks like now and before he started work as well as tons of emails showing his promises and breaking them. I would like to send some photos for this report if possible.

I advise anyone to steer clear of this guy. My car needs a total rebuild to repair all this damage, which I can not afford. And I have had to go to court over this which is about to break me. This guy will get away with it. And I found out he has been sued before.

Barboursville, West Virginia
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 06/20/2008 08:41 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Author of original report

WARNING!!! Brian Clark may be shutting down without notify customers!!

AUTHOR: Greg - (U.S.A.)

I recently learned the Secretary of State has closed on his business. I am not sure if this means Brian Clark is shutting his own business or due to his dismissed bankruptcy case. Either way i am sure anyone who currently has paid for service there may show up one day with the gates locked and never see their money again.

If planning a lawsuit against Brian Clark please see the update on my website I put some tips on there from my experiences with Brian Clark in the NC court system.

You may not get any help from the authorities but I suggest calling, sending emails, letters and if in the area showing up in person. Make a real nuisance of yourself. All agencies I have contacted are fully aware of Brian Clark and have received many complaints but refuse to do anything. The Attorney General, Sheriff, DMV License and Theft Bureau, etc. Maybe if they get dozens of people constantly bugging them they may finally do something and get this crook in jail or force him to repay everyone.

I have spoken to the journalist at WRAL about their story and I hope they take my suggestion and interview all those agencies as to why they allow this guy to continue even after it has been made public just how extensively he cheated so many. Maybe this would shame them into action.

Respond to this report!

#2 Author of original report

Story on WRAL 5 in Raleigh as Brian Clark continues to cheat customers

AUTHOR: Greg - (U.S.A.)

Another update, this week a story was run on WRAL out of Raleigh NC about the crooked ways of Brian Clark. I posted this on my website but posting it here as well. See; or go to and search for Brian Clark.

Mine and the other reports on this site are not the only ones getting cheated. Nine others were interviewed for that story. All their stories run along the same lines; lies and broken promised made by Brian Clark, work paid for and never done, cars damaged, left outside for extended periods to run, parts removed, shoddy work, etc. Quite a few comments have been posted on the story as well, many with stories of being cheated all giving the same old tired excuses Clark has given to everyone else.

What really pisses me off is the stories from the military personnel. One deploying soldier dropped off his car to be restored while over seas only to come back with nothing done on the car, left in the same spot in the lot where it was dropped off. Clark being the "honest" businessman he is refuses to even return the man's money.

This crook needs to go to jail and his property sold at auction to refund the money he owes to those he cheated, including his employees he has refused to pay. But according to Clark, "I'm just trying to run a business".

Respond to this report!

#3 Author of original report

Response to Dave's comments

AUTHOR: Greg - (U.S.A.)

Everyone, meet David Summers, Brian Clark's brother in law who helps him in his buiness and seems to have a problem with the truth. So lets start.

The video is one he took while they and their lawyer came to see my car so how would i have a copy? Also edit out of their video is the car over heating after 10 mins of idling in the drive way.

Details about the "sale" were made in court, none of which was denied by Brian Clark as it is all public record. And Dave knows I have it all documented in emails with Clark, due to the massive damage done to the car and broken promised by Clark to fix them I could not afford to fix the car, and still cannot. He must have done such a good job on the repairs to the damage he did to the car that I felt complelled to sell it, eh?

Asked him to do more work? Again lying and again I have fully documented in emails some of which are posted on my website. Again Brian Clark promised to repair all the damages that he fully admitted in emails to have caused and failed to repair when he took the car back the second time. And again he had lied to me and charged me for the work. Photos show even at this point the work was not done and attempts to cover up the damages were done.

Comments about the car from neighbors? True, but what Dave fails to mention is they were sitting in their truck on the street and did not get out and look at the car. As my complaint for court clearly stated and I have told others, its is now a 10ft car. Which means, looks ok from 10 just dont get closer. Photos on the site are time stamped showing whey they were taken.

He drove the car 30 miles to his relatives house after that? Ok he may be confusing some facts here. He did not drive my car when they visited. He did drive it away the second time they picked up the car and Brian Clark had told me it over heated on Dave when he drove it then. Want to come up for another look Dave, this time i will take the video and see the car over heat?

My pictures on the site? Yep those rusted rims from a photo provided by Brian Clark is there. Unless he is talking about the set of new rims that i had to purchase to replace the classic set of rims that he ruined. Yep I had to pay to replace them, in court Clark admitted to not protecting them. Should the brand new rims I purchased come back with any rust on them at all? I think not.

When you post that video be sure not to edit out the part of me putting a bucket under the car to catch the overflow of coolant when the car ran. And dont edit out the coversation you, Brian and your lawyer had standing in front of the car watching this and discusing what the cause might be. These things and more were left out of the version they showed in court.

The other reports on this site show I am not the only one with problem with this business, its owner and his brother in law. And I back up my claims with emails that Brian Clark himself wrote. My car remains in the exact condition it was when it was last returned. Care to come up for another look Dave and posted this video on YouTube? Or would you be afraid this may lead to a purjury charge from your testimony in court? You were there for over an hour with the video running the whole time. Care to post that entire video with audio and showing the date/time stamp running to prove its not edited?

Respond to this report!

#4 UPDATE Employee

Greg's website

AUTHOR: Dave - (U.S.A.)

I see you didn't put the video of the car running (with sound) on your website. I know the sound was blocked because of a technicality during court. You also don't mention that you sold the car to Brian, then changed your mind once the car was back in NC, and then added more work to be done. If you were so distraught over the work that was done, why would you want him to do more work. Also I hope you show the rims that you say are so heavily rusted that they need to be replaced. I know I couldn't say it in court (because I personally didn't put the rims on the car) but the only spot that was rusted in YOUR pictures was were the washer rubbed against the socket putting the lugs on. You also don't mention your neighbors positive comments about the car. You do mention that the car can't be driven, but fail to mention that I drove it from your house 30 miles to a relatives house when Brian bought the car from you.

I'll see if I can load the video of your car running on youtube, if successful I will post back and tell you what to search for.
Respond to this report!

#5 Author of original report

Photos of the Car

AUTHOR: Greg - (U.S.A.)

I finally set up a site to display photos of the car, before, during and after the classic chassis worked on the car. As the owner continues to not be honest about what happened.

Photos can be found here,

I plan on keeping the site up until I can manage to get the car back in shape. And post the progress along the way on that site. I hope to get started in a few years. =/
Respond to this report!

#6 Author of original report

Images I sent to will show the true condition of the car

AUTHOR: Greg - (U.S.A.)

I have sent a CD of photos to to show the car as it was returned to me each time and as it stands now. When site posts those the condition of the car will be clear.

I am working on a website to show all the photos I have of the car before, during and after they worked on the car. I will also post emails of conversations between me and Mr Clark. As I see here, he is still not being honest. I am waiting until the conclusion of trail before doing this.

Mr Clark is fully aware of what he was to do with the car. The car was not in need of a full restoration. I have never made any claims otherwise. His own comments in emails before and after can prove this. Not doing a full restoration does not allow him to do damage to the areas of the car he does not work on.

He only had to do what he was paid for, on time, and keep the car indoors as agreed to. Had i known this I would have gone to get the car immediately. No classic car owner would allow their car to sit outside for 2 years, or for any length of time for that matter.

Had he said he could not do the work or he would damage the car in the process then I would have obviously not allowed him to work on the car. Instead he sends the car back saying everything was done. And it was apparent the work was only half done and in many cases not at all in addition to all the damage from being left outside. Anyone seeing a car sitting in a lot for years knows the damage that happens to a car that just sits. The fact that ever new piece of metal he put on the car and painted himself was rusted before I get the car back shows the quality of his work and conditions the car was kept in. This will be evident in the photos I has submitted to this site.

I had only previously asked that he pay to have the car fixed. But he insisted he would fix the car completey, but failed to do so. I only now ask that they fix the car completely as he agreed to before and cover the expenses I have incurred. I would rather him pay someone else to do it, as he has made constant claims of work done and quality of work which never happened.

Apparently to Mr. Clark a car running pefectly means overheating after 10 mins of idle and shooting water out the overflow of the radiator. The car can not be driven and mechanics have told me to not even run the car till the engine can be removed and examined. The engine was overheating in 2005 after he worked on it and he has never fixed it. And never fixes the many coolant and oil leaks he caused.

I have owned the car since 1986, it has never been wrecked nor has it ever had alignment issues. Nor does he say anything about any of this between 2003 and 2005. He only states after examing the car it only needed minor work. I can provide a copy of what he says after his inspection to if they would like it posted.

Making mistakes is one thing, but making specific claims of work being done and quality of that work is different. Especialy when it is so easy to see other wise. It is again another matter to completely to then require the customer to pay to fix such "mistakes" after admitting fault and going back on promises to fix at no charge.

And as Mr Clark is aware he does not have permissions to use photos of my car to advertise on his site.
Respond to this report!

#7 REBUTTAL Owner of company

Greg's Car

AUTHOR: Brian, President/ceo The Classic Chassis Inc. - (U.S.A.)

I invite everyone interested to go to our website and see the car going through the process we offered Greg before you form an opinion of our company. All photos are uploaded in the galley under Greg **** 1966 Fastback so you can see for yourself that his claims are not accurate and he has unjustly filed this complaint against us. .

Greg did not have funds nor ask for a full restoration but instead wanted on some items addressed which totaled around 13K. Greg has since asked for 30K and to have his car completely restored at our expense for him to leave us alone. Mind you he has had his car back for almost 2 years now and as you will see in the video made April 25, 2008 when I went all the way up there to see all the "Rust and engine not running" the car is in excellent shape, runs perfectly and 2 of his neighbors actully stopped and asked if it was for sale.

Of special note on Greg's car is the fact that he claimed he did a total restoration on the car himself in 1990 and in fact some frame work was done. Upon our inspection it was noted that the front frames rails were installed then incorrectly and one is amost 1 inch out of square with the opposing side which has created many alignment issues in the past on his unit. The rear of the car was involved in a salvagable crash at one point which is eveident in the trunk panels however Greg declined to have these areas addresed during our work efforts and did not disclose these details to us when we picked his car up in West Virginia.

It is duled noted among Auto Industry professionals such as myself that if you give the customer some bad news about their Automobiles history or recognized damage and they do not want it fixed at the time of other repairs then the Company has its hands tied to what the customer can ultimately pay for. We stand by our work 100% however we do make mistakes as we are only human. We have 20 employess on staff with multiple ASE certifications and degrees with over 200 years combined experience in Automotive Restoration of Mustangs, Camaro's & Chevelle's. We are not happy till the customer is happy and thats our approach to every restoration we do. 100% Customer satisfaction with a warranty.
Respond to this report!

#8 Author of original report

Forgot an important part, massive leaks

AUTHOR: Greg - (U.S.A.)

After he did the work on the cowl the car leaked massively into the cab. To replace the cowl you have to remove the windshield and when he put it back in the car leaked from the windshield, the cowl and the seals in the firewall.

As I noted earlier he kept the car outside all the time with all the leaks the interior rusted badly. Areas under the dash and floors look like they have 30 years of rust on them now. Even after he made me pay him to fix all of this he did not.
Respond to this report!

#9 Author of original report

Missing parts and hardware

AUTHOR: Greg - (U.S.A.)

Forgot to add, during the first part of the restoration he took my original bumpers off my car and replaced them with cheap reproduction. My bumpers werre flawless there was no need to replace them. He would not answer questions what he did with them. I suspect he used them on an original build.

Another issue has been many missing parts and hardware missing from the car. Everything from lug nuts to bolts missing that secure the fenders on the car. Even replaced all the original interior hardware with plain oversized sheet metal screws.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.