Report: #1057223

Complaint Review: Brick Ridge

  • Submitted: Fri, June 07, 2013
  • Updated: Fri, June 07, 2013
  • Reported By: Anonymous — Mount Airy Maryland
  • Brick Ridge
    6212 Ridge Road
    Mount Airy, Maryland

Direct Source Copiers Sold equipment that would not perform necessary tasks-lack of support service Temecula California

Show customers why they should trust your business over your competitors...

 I had a copier malfunction and needed to repair or replace my office equipment in a hurry.  I called a local repair service.  The repair company recommended purchasing new equipment.  They recommended to speak to Dave at Direct Source Copiers.

 I called Dave at Direct Source.  Dave recommended a Kyocera copier for my needs.  I explained the type of paper and job requirements for the equipment.  I was assured that the Kyocera was the right machine for my needs.  I was told that there was a truck leaving North Carolina the next day and that if I purchased the machine that day there would be no extra shipping costs as a truck was passing through my area.  That should have been my first warning!  I payed for the equipment and it arrived as scheduled. 

Immediately after start up, I realized that the machine would not actually perform the necessary tasks.  I began to call for assistance.  I was told to check the manual.  I looked up the online manual and attempted to identify the necessary information to assist with the performance of the copier.  I was not able to solve my user issues.

I called the company again for assistance.  At this point is when I was told that Dave was busy.  I was told that I was not using the correct settings to perform my tasks.  I was told different procedures for correcting my problems.  I would hang up try to correct the issues without success and then call back.  I never resolved my issues.  Eventually I was dismissed by the company in a stern/rude manner.  I was referred to a service company that would help me at an additional $180 per hour. 

There are many many more details related to numerous phone conversations.  The end result is I have a $800 piece of equipment that will not perform my tasks.  At best I have a copier that will accept standard 24 # white paper and make basic copies one at a time.  The auto feed will not pick up my paper.  If I manually load a stack of paper the machine will jam after several copies.

The overall diagnosis made over the phone by Direct Source Copiers was user error!


Please read this review and beware!


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