Complaint Review: Bromalite, Div. Of PanaLabs - Internet
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- Author Confirmed
- Bromalite, Div. Of PanaLabs Internet U.S.A.
- Phone: 866-897-0663
- Web:
- Category: Supplemental Health Programs
Bromalite, Div. Of PanaLabs Accepted offer of free sample on Internet, was charged for it and three add. sples not received. Internet
*UPDATE Employee: Contact Us So That We Can Clear Up Your Account
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I accepted an offer of a free sample of a probiotic called "Bromalite". I received this and shortly thereafter received an additional shipment which I refused to accept. When I received my credit card bill there were two charges of $69.95 each pn it. When I called them they claim that was a notice at the bottom of their web ad saying that the order must be cancelled within 14 days or they will ship the product once a month. Either this was so small that I overlooked it or I just didn't notice it. In any event, I was charged twice in Dec. and again in Jan. even though no shipment was made.
After calling to protest, they agreed to credit me for one charge but not for the other two. Mastercard tells me that they can do nothing about. Incidentally, I subsequently found that the product can be obtained in any health food store at approximately 1/3 the price they charge.
Angryvictim
Bayside, New York
U.S.A.
This report was posted on Ripoff Report on 02/17/2009 12:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bromalite-div-of-panalabs/internet/bromalite-div-of-panalabs-accepted-offer-of-free-sample-on-internet-was-charged-for-it-425121. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Contact Us So That We Can Clear Up Your Account
AUTHOR: Conniea78 - (U.S.A.)
SUBMITTED: Monday, March 09, 2009
Hello my name is Falon. I'm the customer service manager for Ultra Lean Green's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact me directly. My email is falon@verifyyourorder.com or if you call our customer service line 1-866-540-9633 I would be more than happy to take care of anything that I can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day.
Falon, CSM
ULTRA LEAN GREEN
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