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Ripoff Report | BROOKS PHARMACY Review - WARWICK, Rhode Island
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Report: #58551

Complaint Review: BROOKS PHARMACY - WARWICK Rhode Island

  • Submitted:
  • Updated:
  • Reported By: NORTH PROVIDENCE Rhode Island
  • Author Not Confirmed What's this?
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  • BROOKS PHARMACY BALD HILL ROAD WARWICK, Rhode Island U.S.A.

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A woman just out of the hospital went in to pick up her medication. Since it was for pain pills, she had to go in to the store...once in the store she asked to wait up front because it was too painful to go to the back of the store. the pharmacist refused to let her sign and id her up front and forced her to walk to the back of the store. a prime example of outstanding customer service from the company whose slogan is "you'll like what we do for you."

jen
NORTH PROVIDENCE, Rhode Island
U.S.A.

This report was posted on Ripoff Report on 05/27/2003 03:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/brooks-pharmacy/warwick-rhode-island/brooks-pharmacy-a-pharmacist-blatantly-mistreated-a-poor-old-woman-with-abroken-foot-war-58551. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 Consumer Comment

Its not a ripoff but is bad business

AUTHOR: Frank - (U.S.A.)

POSTED: Friday, January 02, 2004

this is to pony peter or whatever your name is no this may not be a rip off but it is bad business if you look at the title of the web site you will see that it says Rip-off Report.com - badbusinessbureau.com now do you understand. My god and as far as the woman who wrote the report if more people in this world cared about others like she appears to then maybe this world wouldnt be so horrible.

As to the other woman yes the pharmacist could have brought the medacine to the front because when i received an injury to my leg a pharmacist at anouther brooks was kind enough to do so. In the case of the other store he was just to lazy i would say or to busy with his 80 thousand a year job to care about the people who keep him there

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#3 Consumer Comment

I did help her, and this pharmacy's drive thru was not operating at that time.

AUTHOR: Jen - (U.S.A.)

POSTED: Saturday, October 25, 2003

When the pharmacist would not allow her to wait in the front of the store, I got a chair for her since none of the other 3 employees offered. This woman was older and did not have anyone along to help her. Everyone has a different situation in life: maybe she had no family to help her. Even if the pharmacist could not bring the medication to her, it would have been a nice gesture to allow her to sit. The woman was trying to manipulate her injured foot as it is, she didn't need the added stress which could have injured it further.

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#2 Consumer Suggestion

There is NO ripoff here!

AUTHOR: Peter - (U.S.A.)

POSTED: Friday, September 05, 2003

There is no ripoff here! It sounds to me like you are most upset with the fact that the little old lady was not given "special treatment" above and beyond that which is given to "normal" customers.

Why should the pharmacist leave his/her work area, and walk all the way to the front of the store to tend to one patient who believes that she is "special" -- when he/she has dozens of other patients to deal with and prescriptions to fill?

What was this old lady with the broken foot doing by herself in the store anyway? Why weren't you or anyone else offering to help her?

Here are a couple suggestions: Perhaps most practically, find a drug store with a drive-through pharamcy so that this little old lady does not need to walk. And, it would perhaps behoove you to get off your high horse and stop expecting preferential treatment for no reason.

'Later!

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#1 UPDATE Employee

Unfortunately the law requires

AUTHOR: Ariana - (U.S.A.)

POSTED: Wednesday, September 03, 2003

Unfortunately the law requires that all controlled substances ( as it sounds like the woman was prescribed from the necessity of ID) be contained in the locked pharmacy department until such time as they are signed for and given to a patient with proper ID. The same set of law would have required that the unfortuately injured woman drop her prescription off at the pharmacy herself. Perhaps the pharmacist did not explain that to her, but I am sure that the reason for the refusal was in accordance with the law.

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