Brookstone Uresponsive Mexico Nationwide

Brookstone is a scam! I ordered a bed and returned it immediately without taking it out of the box. I got a tracking number and its been 15 days since they received the bed back and they haven't refunded my money! I spent an hour on the phone with their rep who identified himself as "Manager Steve ID #25331" who listened to my dilemma and said he would have the issue resolved within 24 hours and if I didnt see the credit on my account to call him back directly. Guess what? It's been over 24 hours and when I called and asked for "Manager Steve ID #25331" another Brookstone rep said he didn't exist and didn't know what I was talking about. So I had to start ALL OVER again and go through this with that rep, who after another hour told me I'd have to call a different number in order to get help! WHAT?!?! Now I've been on hold on that number for 65 minutes! I can not believe an organization as large as Brookstone is actually stealing my money...it's completely obvious! If anyone from Brookstone is remotely concerned or even reading this, please save your credibility and respond to me to resolve this matter immediately!  NOTE:  After typing this a rep named "Cybil" has now assured me that I would be refunded within 24 hours.  She was very friendly, but I'm not feeling to trusting right now.  Can someone please reassure me that I'm getting my money back AND that I won't have to spend all this wasted time chasing you for it!