BTR Auto Repair & Tire Wasted my time, didn't care, weren't sorry. Edmonton Alberta

I recently moved from BC to Alberta and had to get an out of province inspection done for my and my wife's vehicles. I booked an appointment two days away and took a half day at work so we could do them together since she wasn't familiar with the area. When we dropped off the first vehicle everything went smoothly, the guy at the front desk quoted 3.5 hours per vehicle which is 2.5 more than anywhere else we looked at. We went back 3.5 hours later to pick up one and drop off the other only to find that they hadn't even looked at the vehicle. When I asked the guy what happened he looked at me and said that they were very busy and were short a man that day, like he was doing me a favour by trying to get me in to my appointment that I booked two days prior. i can understand someone being sick, but surely they would have known when I dropped my vehicle off, or at least they could have called us to let us know. I left work early to get this done, so I guess I didn't save money choosing them after all since I'll have to book an appointment somewhere else now. 

dont waste your time with this shop