Report: #245958

Complaint Review: Buddy's Home Furnishings

  • Submitted: Sat, April 28, 2007
  • Updated: Sun, April 29, 2007
  • Reported By: Tallahassee Florida
  • Buddy's Home Furnishings
    2525 S Monroe St # 30
    Tallahassee, Florida

Buddy's Home Furnishings This company purposely ripped me off after I'd just had my baby and I was a GOOD & LOYAL customer. Tallahassee, Florida

*Consumer Comment: you should have followed up.

Show customers why they should trust your business over your competitors...

I'm a college student who'd just moved from a furnished apartment to an unfurnished one so getting furniture was a neccessity for me. On November 10, 2006, a day after moving into my new place, I rented a bedroom set from Buddy's Home Furnishings located on South Monroe Street in Tallahassee Florida. Everything was "great".

I was being a loyal customer by making all my payments on time and my second payment wasnt due until January 2007 and from then I still continued to pay my bill. If I was late on my payment, I'd rush to pay any pass due amount without a problem because I fully understood my responsibility as the renter of their merchandise.

I was on the six months rent to own plan and in March 2007 I found out that sales person who'd rented the bedroom set out to me didnt work there any more. After finding this out, in that same conversation I was scorned by a rude salesman who didnt want to understand that I was 8 months pregnant and was not feeling well enough to pay my bill which would BE due in about two days(during that time).

I also want to mention that after renting my bedroom set in November 2006, I'd just received my customer benefits book at the end of March 2007 when I was paying for benefits since Nov 2006. Why? As the manager unprofessionally says "it isnt on our part to give you the book, it's another company's responsibility". Hold on Im lost, if the customer benefits book is given to customers through Buddy's then why are they childishly pointing their finger at the another company.

In April 2007, the month that I would be able to own my furniture, after calling and speaking to the manager he'd told me that I only owed about $210 on my account and I could tell that he didnt want to give me that information. On April 4, 2007, I'd given birth to my son so I had to leave Tallahassee and go back to my hometown which was about 70+ miles from Tallahassee down on the coast.

Being afraid that I would not/ could not make it back in town on time to pay off the rest of my remaining balance, I spoke with a sales women and told her that I'll have my aunt to come in to pay my bill but she would need to tell my aunt exactly what I'd owed on my account. I told the sales lady that I'd just had a baby(which was evident because he was crying in the background) and I couldnt make it up there. I was thinking that if anyone understood my situation she would.

Reminder, $210 would get me this entire set. When my aunt paid the bill for me, she was only told to pay $128 which was the amount that have me continuing to rent this bedroom set. There was no mention of the $210 at all, even though this sales lady knew that I'd asked her to tell my aunt the exact price that would have paid the entire balance in full. When I later asked about this, the lady said "We are not allow to give out all that information on your account, mam. You should have told your aunt what she needed to pay. Mam, you cant blame us for something that you didnt do".

Okay, If they couldnt tell my aunt nothing about my account, then why would they tell her to pay $128 on an account that was especially set up for 6 months rent to own? Shouldnt that sales lady had informed my aunt to pay off the entire account since that was the main purpose of me renting the furniture, rent-to-own?

Tallahassee, Florida
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This report was posted on Ripoff Report on 04/28/2007 03:02 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

you should have followed up.

AUTHOR: Edward - (U.S.A.)

Congratulations on the newborn, but that is as far as it goes. Being pregnant and then becoming a new Mom has absolutely nothing to do with the contract you have with Buddys Home Furnishings. In your ROR, you mention several times, that this issue was passed on to more than one employee. It is obvious that you expected special consideration from Buddys and sympathy from ROR readers. I think it is very wrong to use a child for personal gain. If you take offense from that, sorry, but it needed to be said.

You wrote that you felt the manager did not want to give you the balance of your account over the phone. There may be several reasons for that. He may not have been comfortable giving financial information over the phone. There are privacy laws that he is required to follow. He had limited ways of verifying that he was actually talking to the account owner.

It is the same thing concerning your aunt. As I am sure other people will write, why didn't your Aunt know what the pay-off balance was. It is very puzzling that you would send your aunt to the store without her having any idea why she was going there. It was not the responsibility of the employee to let your aunt know what to do?

You do not say if it was your Aunts money or your money that was used to make the payment. If it had of been your money, then the aunt would have applied the amount that you had given her. If you had given her $210.00 but they were only asking for $128.00, then she would have known that something was wrong. . After all, you knew what the balance was and would have given her that amount. I find it very hard to believe that you sent her to pay your bill without letting your aunt know before hand what kind of monies would need to be paid.

I will assume that since the balance was not paid off, that the total bill would be more, since the pay-off would take longer. I do not know or understand your comment about the $128.00 bill your aunt paid. You did not say if that was to cover a monthly bill or late charges plus monthly bill. Whatever that amount was for, it seems that when you realized what had happened, you could have immediately had it corrected.

Upon finding out that your aunt had only paid $128.00 and with you already know that the actual balance should have been $210.00, you could and should have contacted the sales woman that you had talked to earlier. You would have refreshed to her, the conversation you had with her earlier. You then could have made arrangements to send in the balance of the pay-off to them. I think that if you would have done that immediately, they would have accepted it. Unfortunately, it doesn't help if we try to live in a coulda, woulda, shoulda world. Good luck to you.
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