Budget Mobile Lifeline phone budget mobile fail Bossier City Louisiana

 I ordered a lifeline phone through this company.... ordered it on the 1st of October and did not recieve it till the 14th of November at which point the website informed me that due to inactivity it was suspended now on their website they claim you must use the phone every 60 days so I had not reached that mark if we start my service on the day I applied but I also did not recieve the phone until today the 14th of November. That was the first issue. Then I opened the package that the phone came in. Everything seemed in order until I turned the phone on. It was a touch screen android phone with actual physical home, back, and menu buttons. Seems great so far pressed the menu button and the menu popped up.

Then pressed the home button and nothing happened same with the back button so only 1 of 3 of the physical buttons actually work. Now at this point I think we'll it's a free phone so I can make this work. Then I tried to do something like go to the settings to set things up at every new screen if I wanted to go back or to my home screen I had to restart the phone because the buttons don't work so I found online an app that would give me buttons that float on the screen to go home or go back etc. However when I go to the playstore with no other apps open the phone runs out of memory because it only has 190 mb of ram.

So I can't go to the location to download the app to give me the buttons to make the phone functional. I took out the battery which had originally been in a bag with the charger and back of the phone when it arrived in the mail.... when I removed the battery after the initial powering it on and attempting to make it work I saw that not only the battery but the phone itself had been water damaged because the stickers that indicate that like on every phone had already changed color. So they are sending damaged phones that do not work.... this has been a giant waste of time. I understand that beggars can't be choosers bit if you offer a service you should provide functioning devices so the services your offering are actually accessible to the person in need...