Report: #1259091

Complaint Review: Budget/Avis

  • Submitted: Sun, October 04, 2015
  • Updated: Sun, October 04, 2015
  • Reported By: Lyric — Bellville Texas USA
  • Budget/Avis

    Nationwide
    USA

Budget/Avis Car rental agent uses deceptive wording to extort extra fees Springfield Ilinoise Nationwide

*Author of original report: Insults are not necessary

*Consumer Comment: There's Something Better To Do!

Show customers why they should trust your business over your competitors...

 I rented a car in the Springfield Ilinoise airport. I travel for a living so it's crazy this happened to me! While renting my car the agent never discussed extras like they always do! She was very professional and I was actually pleasantly surprised to not be getting the hard sell for all the extras! The last thing she said to me before I signed was...you accept total responsibility for insurance etc. I did think when I got in my car how we didn't have the usual pushy sales pitch. Opened up my envelope to read over my contract . Surprise my envelope was empty. Again I should have gone back in that instant! Clearly I was wrong to not read the fine print and just initial several places! She was definitely professional! A professional at collecting her commission based income! I had $250 in extras!!! I called the location and filed a report with the National Budget office. Of course I got no Where! I paid double for my rental! Warning to anyone renting a car! The agents make commission on selling the insurance and extras! Be careful sadly a few are making a career out of ripping you off!

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This report was posted on Ripoff Report on 10/04/2015 05:13 PM and is a permanent record located here: http://www.ripoffreport.com/reports/budgetavis/nationwide/budgetavis-car-rental-agent-uses-deceptive-wording-to-extort-extra-fees-springfield-ilin-1259091. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#1 Author of original report

Insults are not necessary

AUTHOR: - ()

 No I wouldn't be writing back to accuse, insult or anything of that nature. But you did miss the entire point! Yes I'm in total agreement you should always read anything you sign! I travel weekly so I'm a very seasoned traveler. My point was two fold. What you stated sooo viciously and nasty (not necessary) in any forum or form of communication. Yes we should always read what we are signing clearly my fault. However the agent was very slick and dopped me with her verbiage. I was just trying to help others not loose money like I did. By warning others to not be tricked by what the agent says instead read carefully. So I agree with you.... But feel sorry for you

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#2 Consumer Comment

There's Something Better To Do!

AUTHOR: Jim - (USA)

Its called, "READ THE CONTRACT BEFORE YOU SIGN IT"!  I mean, really, how much common sense does it take to READ what it is you are agreeing to, BEFORE you agree to it?  As per your own admission...YOU decided to READ the contract AFTER you signed it!  Smart.  Real, real smart.  The clerk can pull anything they want but a SMART CONSUMER will READ the contract BEFORE signing it! 

Since you won't like what I've said, let me save you some effort.  Don't bother writing back with the "you must work for them" immature nonsense, because I don't!

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