Business Management Daily HR Specialists, NIBM, Capitol Information Group Fraudulent misrepresentation of customer satisfaction policy McLean, Virginia

Business Management Daily offers human resource type publications to companies via the Internet.  They send out promos every day.  Each includes the following representation:  "Your satisfaction is unconditionally guaranteed. If you decide that ... (whatever you select) isn't all we've promised and more, we will refund 100% of the cost. No questions asked..."

I requested a book on age discrimination which was offered with no postage fee.  The material consisted of a booklet that was sent in a standard sized envelope. (Thanks for that free postage).  The majority of the material
referenced was from the 1990's.  Most recent ref was 2005.  There was nothing that couldn't be obtained from a basic Internet search.

I sent an email requesting a refund -  no reply.  Same result with a second req.  I called and expressed my suspicion to the customer service rep that the operation was a sham.  He was adamant that it was not and assured me that my refund would be sent immediately.  Didn't happen.  Waited a few weeks.  Called
again and related my experience to another rep.  Same lie.  Same outcome. 

These guys should be investigated for fraudulent behavior.