Report: #881712

Complaint Review:

  • Submitted: Sat, May 12, 2012
  • Updated: Sat, May 12, 2012
  • Reported By: Mark — Plainview Texas United States of America
    2277 McDonald Ave 2nd Floor
    Brooklyn, New York
    United States of America Complete Bait & Switch Scam Brooklyn, New York

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price of professional camera on their website was 1/3 or so lower than any other offered
this camera was just like one we already had and used professionally in making episodes for  television
upon order - email - must contact them first
called - told that camera is old, not new technology - better upto date camera, higher price but throwed in all extras, battery, etc-told would fill need of professional use
ordered substitute camera- was not professional quality, way over priced compared to other reputable companies
called - want what orig. ordered -  oh' at that price, it is a plastic lens, not glass, and to get what you have - way more cost - so will exchange for cheap one we got first shipped
later called panasonic - they do not make the model with a plastic lens, and camera is not 'out of date'
with exchange, restocking fee 10%  $350 -
when complained and hour on phone that restocking fee would not be necessary had they not misrepresented the cheap replacement sent.
finally offered to give credit on credit card for original purchase and would send a professional mic worth $350 -but  had to send check - no credit card (I am sure so we could not challenge fraudulent purchase) to get credit and mic.
told had to be  professional for use in television and had to have XLR jack to work with camera that we had and were  getting elsewhere now
rec'd mic --wass not professional model, did not have XLR Jack as represented.- available on web for under $100
further attempts to return mic and get refund of $350 unsuccessful
Big time bait and switch, not once but twice.
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This report was posted on Ripoff Report on 05/12/2012 03:20 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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