• Report: #1123187
Complaint Review:

Cachet Partners Group

  • Submitted: Wed, February 12, 2014
  • Updated: Wed, February 12, 2014

  • Reported By: CompressedDust — Cambridge Ontario
Cachet Partners Group
Toronto, Ontario Canada

Cachet Partners Group http://cachetpartnersgroup.com/ Deception abounds at high-pressure sales pitch with false offer of free Florida trip to lure you in. Toronto Ontario

*UPDATE Employee: Wish To Resolve this Matter

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 I entered a ballot to win prizes at the mall.

I received a phone call saying I'd won a stay at Ramada Inn which would be sent in the mail. Nothing ever came.

Later on I received another phone call, from a private number, advising that I'd been selected a winner and just had to attend a 1.5 hour presentation starting at 7 pm at a hotel over an hour away to claim one of five prizes (TV, laptop, Florida trip, $1500 cash, or $1000 off furniture) and I was guaranteed to go home with a prize. We went to the presentation and were not given our prize until 10 pm, so we were subjected to a high pressure sales pitch to purchase an $8500 membership + $200 yearly fee so we could buy stuff at discount pricing through them for 3 hours, not 1.5 as promised. We declined repeatedly but they did not let up.

Eventually we were given a "Florida trip", which includes accommodation ONLY at a place such as Days Inn or Ramada Inn, but we first have to mail in the certificate plus a $25 cheque to Vacations of the Future located at 1767 Lakewood Ranch Blvd. #115, Bradenton, FL, 34211. The small print at the bottom states that the dates of the vacation can be changed and we get "all money paid refunded minus a $50 fee"...not sure how you can take 50 away from 25 dollars, so it seems like there would be further fees and charges involved. It also states that from January 1 - April 30, from June 2 - September 1, and from November 5 - December 30, you have to pay a surcharge of $13 per night. We would also be responsible for taxes and fees on whatever the room charge would normally be. I googled a Days in in Orlando, Florida and the price that came up was $54 per night. So $13 + unspecified "taxes and fees" could easily bring the total to the regular nightly rate or beyond.

This does not sound like a "free" vacation.

I googled Vacations of the Future in Bradenton, Florida, and the number listed is NOT a phone number to a place called Vacations of the Future. The person who answered did not know anything about Vacations of the Future.

The name on the google search in connection with this business is Walt Cymansky, who apparently has multiple identities and ages listed on search sites, more than one of which has worked at Vacations of the Future.

There are also records of previous disconnected phone number and previous business name "Great Orlando Vacation Co." with the same address in Bradenton, FL, but no valid current phone number to be found.

BBB gave Walt Cymansky's operation a rating of "D" and stated it is not an accredited business.

The whole thing sounds like a scam and these people should not continue to be allowed to defraud unsuspecting people out of their money or time by false promises.

They also promised that if we gave them $8500, which we should take on as debt, when we refinanced our mortage through them, not only would the $8500 debt "disappear" because of their great rates, but we would also save $27,000 on our existing mortage of $67,000 because they know a "great and sweet financial advisor who can really help you".




This report was posted on Ripoff Report on 02/12/2014 05:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cachet-partners-group/toronto-ontario-n3h-4x4/cachet-partners-group-httpcachetpartnersgroupcom-deception-abounds-at-high-pressure-1123187. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Wish To Resolve this Matter

AUTHOR: Cachet Partners Group Inc - ()

Case # 1295377 Evelina Wasmund                                                                   Page 1 of 1


         Case # 1295377 Evelina Wasmund 

         From:                  customerservice <customerservice@cachetpartnersgroup.ca

         To:                      teresa@mwco.bbb.org


         Priority:            Normal

         Date:                 03-31-2014 04:08 PM


     Dear Ms. Smith:

    We have attempted to resolve this matter directly with Mrs. Wasmund as we wish to resolve all matters with unsatisfied customers directly, however after several attempts we have been unable to contact Mrs. Wasmund directly and she has not attempted to return our communicate via phone or email.

We regrettably understand that Mrs. Wasmund was very unhappy with the Cachet Partners Group Inc experience and prize won from the ballot she selected. At the end of each sales presentation we encourage each customer to fill out a feedback sheet and offer their views on their experience, at this point in time Mrs. Wasmund gave us no impression that there was any issue with the experience she had or the gift she received.

We at no time have engaged in deceitful, dishonest or unscrupulous conduct as stated by Mrs. Wasmund, Vacations of the Future are a legitimate organization that books hundreds of our customers each year without any issue.

With respect to our booking process, we follow a detailed script approved by the company legal team; all calls are recorded to ensure compliance with our script and for the safety and protection of our employees and consumers. When the booking is done the telemarketer explains the gifts in the draw in detail. It is explained that the Florida certificate is accommodations only, food and airfare are not included within the certificate.

Once the appointment has been sent to the customer our confirmation team will place a call to the individual to confirm their attendance and once again the gifts are explain in full detail. Once our confirmation department has approved the appointment an email is sent to the customer with a claims number and details on the draw.

In the instance reported to Rippoff Report Mrs. Wasmund refused to provide a valid email, and therefore we were not able to send Mrs. Wasmund a detailed email future reinforcing what our marketing department had explained to Mrs. Wasmund.

The content of our drum for the draw prizes are audited by our legal department on a regular basis to ensure compliance with our giveaway, which is governed in Ontario under and by the Competition ActCriminal Code and common law of contract. Due to the regulations that govern our giveaway we are prohibited from substituting the drawn prize with another, we can and still however in good faith offer to pay any taxes and registration fee to Mrs. Wasmund associated with the prize won. 

We thank you for you cooperation in this matter and await further communication from Mrs. Wasmund to resolve this issue. 

Yours Truly 

Customer Service

Cachet Partners Group Inc. 

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