• Report: #987527
Complaint Review:

Cafe Cups

  • Submitted: Thu, December 27, 2012
  • Updated: Thu, December 27, 2012

  • Reported By: David — Lake Mary Florida United States of America
Cafe Cups
10303 Norris Ave., Pacoima, Ca 91331, USA Pacoima, California United States of America

Cafe Cups Cafe Cup as seen on TV Deceitful voice activated sales prompts followed by exorbitant credit card billing Pacoima, California

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

While watching TV a saw an ad for reusable coffee brewing accessories.  I called the phone number shown and started getting voice prompts.

I heard 9.99 for a set and I choose 2, the next prompt promoted a gold covered version an additional $9 and I accepted.  The voice advised delivery could take as much as 5 weeks but I do not recall it giving options.  This was followed by about 20 minutes of promotional offers for other products to which I did not respond.  When the ordeal was over I hung up.

Two days later I received a call seeking to confirm that I had placed an order.  I asked if the details of the order could be stated but the agent said that information was not available and I could call a phone whose number I did not hear before she hung up.

To my surprise two two boxes of the products arrived, via FedEx a few days later, not the 5 weeks as I was expecting.

The major surprise was the $75.92 that was charged to my American Express Credit Card.  A report was immediately made to AmEx and at the time of the writing the issue was being investigated by the credit card company.

I cannot speak about the quality of the product as have not used them, except that they appear to be as described. 

I my opinion this company operates an unscrupulous voice prompt system and in my instance fraudulently overcharged my credit card.

This report was posted on Ripoff Report on 12/27/2012 08:30 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cafe-cups/pacoima-california-91331/cafe-cups-cafe-cup-as-seen-on-tv-deceitful-voice-activated-sales-prompts-followed-by-exor-987527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Cafe Cups

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?