• Report: #438765
Complaint Review:


  • Submitted: Sun, March 29, 2009
  • Updated: Sun, March 29, 2009

  • Reported By:Upland California
calspas.com Pomona, California U.S.A.

CalSpa Poor Service N Warranty Service Pomona California

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I purchased a CalSpa Supreme spa over fifteen years ago. I immediately had a problem within the first 30 days which required taking apart the wet-end of the pump. A piece of the plastic pipe had been left inside the plumbing and lodged in the impeller. This shaving was left in the pipe at the time of manufacture. When I called I was told that if the defect was not due to manufacture that I had to pay for a service call??? Go figure!!! I said to send someone out. Once the problem was discovered they insisted that the problem was not warranty related and wanted $50 for the service call. I told the guy to have california acrylic (calspas) to sue me I wasn't paying for anything. He left without payment. I had some other minor issues but found a local spa repairman to work on the unit - much cheaper and better service.

In actuality, the older CalSpa units were better quality. The tub has served me well and although parts are expensive (more so if you buy from the CalSpa dealer) I have replaced the impeller twice; the blower recently; and a pump motor after 15 years; and a reed switch that activates the heater. I have had good service from the unit but I would NEVER, NEVER, NEVER buy from CalSpa again. The company is actually licensed as a "pool company" and in California they are very dubious business people - can't be trusted and will not honor warranties - so buy CalSpa at your own risk!

Upland, California

This report was posted on Ripoff Report on 03/29/2009 02:12 AM and is a permanent record located here: http://www.ripoffreport.com/reports/calspa/pomona-california-91766/calspa-poor-service-n-warranty-service-pomona-california-438765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on CalSpa

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.