• Report: #818206
Complaint Review:

Camp Shane - David Ettenberg

  • Submitted: Wed, January 04, 2012
  • Updated: Fri, December 21, 2012

  • Reported By: Tina — Spring Texas United States of America
Camp Shane - David Ettenberg
302 Harris Road Ferndale, New York United States of America

Camp Shane/David Ettenberg This Company stole money from my account through an unauthorized withdrawal; moreover, they offer incompetent services. Ferndale, New York

*UPDATE Employee: 45+ years of success and positivity

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Unfortunately, childhood obesity is on the rise.  Many families are struggling to keep their children from becoming overweight and healthy.  Sadly, my 9 y/o child suffers with childhood obesity.  Therefore, I had to make the hard decision to enroll her in a weight loss camp over the summer.  Being that she is only 9 years old my choices of weight loss camps were limited.  I did find a few camps and decided to send her to Camp Shane in Arizona. I reviewed the services on the website , and I was encouraged to enroll her based on the reviews from parents on the website- my first mistake.  Also, I made several calls to the camp and spoke with the representatives who further encouraged me to enroll my child because the experience was "so great" and "all the children love coming to this camp" and "the children learn ways to live healthy for life".  I even received a phone call from the camp owner, David Ettenberg, who further encouraged me to enroll my child.  I did enroll my child.  What a big mistake.

Being that this was my child's first time away from home, I played it safe and enrolled her for only one of the three sessions which were offered by the camp.  I was told by Camp Shane's staff that it was possible to enroll for additional sessions in the future; this sounded great.  Feeling confident about enrolling my child into this camp which offered to help my daughther become healthy, I gave them my personal account information thinking that they would only charge me for the session I enrolled my child to attend.  Well, I got a rude awakening.  Camp Shane charged me twice for session 1; I did bring this to their attention.  I told them to keep the overcharged amount to cover session 2 which I had decided to extend to that session.  But the charges did not end there.  Even though, I did not extend to session 3, Camp Shane decided to charge me for session 3 anyway , and to make matters worse , they made an unauthorized withdrawal from my account (behind my back).  I thought , maybe, this was a mistake; I called and notified them about the charge.  Instead of doing the right thing and return my money, they lied and said I extended to session 3, and that they do not make refunds.  Confused, I assured them that my daughter was home before session 3 started and that I never extended to session 3.  I also reminded them to look at that thing called a "contract" and tell me what did they see.  I was told that does not matter to them.  I asked to speak with the owner, David Ettenberg who I thought would be eager to resolve the issue.  Well, suprisedly, Mr Ettenberg has been going along with the lie that I extended my daughter to session 3.  He has told several lies to the point where he has made up information and sent it to Better Business Bureau( of course, I have filed this information to them).  My mouth dropped when I read the information , Mr. Ettenberg, supplied to BBB.  It was all lies.  This man is willing to lie in order to keep my money.

Also, my child's 10lb  weight loss was short-lived.  She regained the weight really soon.  Let me explain why.  Well, the program is a failure.  They feed the kids very little (I have issues with how much nutrition the children are provided; they do not put their menu on the web like other weight loss camps).  Moreover, the children exercise all day long.  You would think this is great.  However, this  is not a realistic schedule.  In the real world , these kids cannot take up exercising all day long.  They have school to attend; they have to study; they go out with friends.  In addition, the camp is staffed only with undergraduate college students who have not even finished school; this includes the dietician (not licensed) and fitness trainers.  Unfortunately, a lot of bad eating habits are related to psychological problems.  Well, your child will not receive any psychological therapy here, because it is not offered.  And, you would think this camp has a medically approved scale to measure weight; there is no medically approved scale at this camp.  They us a scale that you can pick up at Walmart to monitor the kids weight.

Don't send your young kids to this camp.  My daughter's soap and deodorant was still packed in her bags in the original wrapping, untouched. She lost nearly all her clothes even though they were labeled.   Did they monitor her activity? She is a younger child who needs to be monitored more than the teenagers; however, this attention did not occur.  This camp should not accept younger aged children if they are not prepared to care for them.  My daughter has asthma and they were notified about this; they did not help her keep track of her inhaler; moreover, she was not permitted to go to the nurse as much as she needed for her asthma exacerbations.

Lastly, those reviews on Camp Shane's website cannot be trusted.  Keep in mind, a lot of these kids who are obese , do not have a lot of friends; they are shunned at school and the community.  Camp Shane is the only place where they come into contact with kids who look like them and have the same problems.  The kids feel accepted here and this makes them happy.  Like most parents , when the kids are happy, the parents are happy.  Most of Camp Shane's clients are repeat campers.  They have to repeat the sessions to lose the weight that they have regained, and they want to be back with their friends.

Thus, I would like to advise people to avoid sending your children to Camp Shane.  Camp Shane/David Ettenberg is not above sneaking money from your bank account.  Moreover,  Camp Shane offers incompetent services to help your child maintain weight loss to become healthy.

This report was posted on Ripoff Report on 01/04/2012 11:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/camp-shane-david-ettenberg/ferndale-new-york-12734/camp-shanedavid-ettenberg-this-company-stole-money-from-my-account-through-an-unauthoriz-818206. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

45+ years of success and positivity

AUTHOR: Dan from Camp Shane - (United States of America)

For more than 45 years, Camp Shane has been the premiere weight loss camp in the United States of America for both children and adults.  We pride ourselves on helping others achieve what, at times, feels like an impossible goal for them. We do this in a fun, healthy and effective way using a combination of exercise and nutrition. In addition, we also offer post-camp assistance to anyone in need.

Our camps have been exceedingly examined and praised in the media, having been featured on a variety of shows and publications, including MTVs Made and True Life, as well as ABCs Growing Up Fat, Dr. Phil, 20/20, A&E, Discovery Health, TLC, BBC, FOX News, Sundance, Newsweek, TIME, New York Times and many others.

Our menu(s) are created and certified by a Registered Dietitian. We serve approximately 1750 calories per day in three meals and two healthy snacks. The onsite nutrition counselor (Camp Shane Arizona) was a college graduate with a degree in nutrition, and is on the serving line for every meal insuring proper serving portions.

In AZ, campers wake up early and do physician activities while the weather is quite pleasant the camp being high elevation and
typically about 15 degrees cooler than Phoenix.   After that, everyone goes into the pool, then lunch, rest hour and non-physical activates the rest of the day. These include activities such as nutrition classes, cooking classes, arts and crafts, theater, horseback riding, etc.

There is a health center also onsite which is run by registered nurses.

Maintaining weight loss is a job that ultimately falls on each individual, and in the case of children, their parents. However, we are at their constant disposal and have weekly blogs on our websites that are readily available.

Further, we never unlawfully charge anyone without proper authorization, and all contracts are clear and concise. They state, in detail, the pay breakdown for each session and we always confirm with parents the number of sessions they wish to have their children attend. The latter is a very important part of our program as most children are flown in from around the country, and we need to be properly prepared for their stay.

Our contracts all clearly state that one payment is made, there are no refunds.

After 45 years, and serving 20,000+ campers, it is inevitable that some bad reviews are made because it is impossible to please
everyone to the degree in which they desire, but we continue to do our best and that is represented with thousands upon thousands of 5-star reviews. We want everyone who attends our camps and their familys to be pleased with their experience,
and will continue to look to improve each and every year to be the very best we possible can be in all aspects.

If you have any questions or are interested in attending one of our camps, please visit our websites: www.campshane.com
or www.shanedietresorts.com
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