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Report: #253780

Complaint Review: Capital Management - Buffalo New York

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  • Reported By: medford Massachusetts
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  • Capital Management 728 Exchange St, Buffalo, New York U.S.A.

Capital Management They continuously call my home, my parents two homes, and my sisters home harassing us,looking for an ex in-law that we have not had contact with in over 10 years. This has been going on for over 2 years. Ripoff Buffalo New York

*Consumer Suggestion: Send a certified letter demanding they stop the calls.

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I am writing regarding Capital Managment in Buffalo NY. Apparently and ex relative owes them money and they have continuosly calles me and my immediate family several times over the past two years looking for her. We have continuosly told them we have no contact with her or her family but they still continue to call. Today I spoke to a man who was not a gentleman.

I told him I had no contact with this person anymore and was wondering how he got my number. my number is non-published and on the do not call list.

He told me he got it from Chase Bank. He said this ex-relative gave it as a reference which is definitely a lie because I have not had any contact with this person and my phone number is pretty new. they also called my parents two homes as well as my sisters home on many occasions. So i told this man that I do not believe she gave my number as a reference. He then called me an idiot and began calling me by this ex-relatives name thinking I was her.

I then called back and asked if I could be connected back to this person and he refused to get on the phone so the girl connected me to Mr. Ryan who is supposedly a superviser. He refused to put the person back on the phone and told me a calls go through him. He began to ramble on and would not let me speak as I was explaining what had just happened. He began to raise his voice. SO I got so upset and called him an idiot. He then hung up. I then had my husband call back to get the address of the company so I could file a complaint and the girl who answered refused to give her name as well as the address. She then connected my husband to Mr. Ryan and Mr. Ryan refused to give the address and said something vulgar about me to my husband.

He then hung up. I did not call back because I don't know what might have come out of my mouth if I had. This has been going on for 2 years. Enough is enough. They need to Find this person themselves and stop harassing everyone else who has ever known this person. I wonder how many other people that have been contacted and harassed by this company. No matter who you speak with, they all have been extremely unprofessional, arragant and outright rude. They should not be in business. Thanks for taking the time to read my letter. I look forward to hearing from you.

Sincerely,

Brenda

Brenda
medford, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 06/11/2007 04:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/capital-management/buffalo-new-york/capital-management-they-continuously-call-my-home-my-parents-two-homes-and-my-sisters-ho-253780. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Consumer Suggestion

Send a certified letter demanding they stop the calls.

AUTHOR: Ripoff Reporter - (U.S.A.)

POSTED: Tuesday, June 12, 2007

Send a mater-of-fact letter outlining that their continued calls are harassing, that you cannot provide any information on the person(s) they are calling about, and to stop all contact with you. and you will take legal action against them should not do so. Send the letter certified return receipt requested.

Check your state laws regarding recording telephone calls; and if permissable, record any future calls. Once you have evidence of calls after notification, take them to court.

Better yet, if you know anyone who is an attorney and will do you a favor, have them draw up the letter. That will get their attention.

If you don't want to do these things, I would consider changing your phone number. Get caller ID and never answer the phone on unknown/unidentified calls.

Here is your ammo:

Fair Debt Collection Practices Act (FDCPA)

Debt collectors communicating with any person other than the consumer for the purpose of acquiring location information about the consumer shall:

804(1). Identify themselves, state that they are confirming or correcting location information concerning the consumer, and, only if expressly requested, identify their employer.

Although the FDCPA generally protects your privacy by limiting debt collector communications about personal affairs to third parties, it recognizes the need for some third party contact by collectors to seek the whereabouts of the consumer.

This assumes the collector is talking to someone other than the consumer such as a parent, sibling, neighbor, friend, employer and so forth. Discussing or providing any other information violates the law thus opening up the possibility of being sued for civil penalties.

804(2). Not state that such consumer owes any debt;

Individuals employed by a debt collector seeking location information must identify himself, but must not identify his employer unless asked. When asked, however, he must give the true and full name of the employer, to comply with this provision and avoid a violation of section 807(14).

An individual debt collector may use an alias if it is used consistently and if it does not interfere with another party's ability to identify him (e.g., the true identity can be ascertained by the employer).

Telling a third party that you owe a debt is illegal! First, it may not be true thus unjustly damaging your reputation and second, it is simply nobody else's business.

804(3). Not communicate with any such person more than once unless requested to do so by such person or unless the debt collector reasonably believes that the earlier response of such person is erroneous or incomplete and that such person now has correct or complete location information;

Debt collectors may not refer to the consumer's debt in any third party communication seeking location information, including those with other creditors.

To prevent annoying or harassing phone calls, or phone calls meant to embarrass you, the law says a debt collector may only call a third party for location information once. The exception to this rule is if the debt collector has reason to believe the information provided is incorrect or misleading (the third party attempts to throw the collector off the trail) then the collector may legally call back.

IMPORTANT: Once collectors have your location information they have no legal reason to call a 3rd party; doing so violates this section of the FDCPA.

804(4). Not communicate by post card;

Reference to debt collector's business (Section 804(5)). A debt collector may not use his actual name in his letterhead or elsewhere in a written communication seeking location information, if the name indicates collection activity (such as a name containing the word "debt," "collector," or "collection"), except when the person contacted has expressly requested that the debt collector identify himself.

This rule is to protect your privacy; post cards can be viewed by prying eyes. (see number 5 below)

804(5). Not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt; and FDCPA Discussion

Once again this is a privacy issue. It's possible the debt collector has the wrong person so the FDCPA is written to protect against damaging one's reputation by preventing the collector from advertising an overdue debt to the public.

804(6). After the debt collector knows the consumer is represented by an attorney with regard to the subject debt and has knowledge of, or can readily ascertain, such attorney's name and address, not communicate with any person other than that attorney, unless the attorney fails to respond within a reasonable period of time to the communication from the debt collector.

Once a debt collector learns a consumer is represented by an attorney in connection with the debt, he must confine his request for location information to the attorney.

The key element here is that you or your lawyer must inform the debt collector in writing. Afterwards, the debt collector may only contact your lawyer.

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