Capital One Auto Finance Reeked havoc on my checking account by double dipping! Long Beach California

The mentioned company took a double payment for my auto loan out of my checking account. When I contacted them I was told it was their error and the money would be repaid as well as any fees occurring to my checking account within 48 hours after faxing them the evidence from my bank that this indeed did happen. I complied.

After 5 days the money was not repaid. After contacting them 2 more times, I was told each time they were investigating the situation, after I had already faxed them the proof they requested, and the funds would be in my account within 48 hours.

Meanwhile, a number of checks bounced creating insufficient funds fees on my checking account for over $600.

On the fourth time I contacted them I was told the situation was investigated and it was all my fault and they would not repay the insufficient funds fees, however, they would refund the second of the two payments within 48 hours. By the way it took approximately three weeks to get that payment back into my account.

I requested a copy of the investigation and was told they would not comply I was to take their word it as it was my fault.

I have documentation that it was not my fault via bank statements, the double payment was posted the same day. They state I posted the payment on two different dates.

I would not recommend this company to my worst enemy.

Kandy
Knoxville, Tennessee
U.S.A.