• Report: #1046104
Complaint Review:

Capital One Retail Services

  • Submitted: Thu, April 25, 2013
  • Updated: Thu, April 25, 2013

  • Reported By: Quynh Le — middletown Delaware
Capital One Retail Services
PO Box 71106 Charlotte, North Carolina United States of America

Capital One Retail Services Capital One Best Buy Credit Card Confusing Due Date and Billing Cycle Charlotte, North Carolina

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I made one payment to Capital One before the Due Date and a second payment after the due date thinking the second payment would apply to the next month's payment but I was wrong.  Because the next month's payment was made in the current month instead of the next month, the payment was not applied to next month.  A $25 late fee was applied.  When I call Capital One's customer service rep, they told me that if I made the payment a day later, then the late fee would not apply.  Moral of the story is that I was penalized by Capital One for making a payment early by 1 day.  They encourage people to pay late and will levy a fee if you pay too late.  They will also levy a penalty fee if you pay too early as well.

This report was posted on Ripoff Report on 04/25/2013 09:08 AM and is a permanent record located here: http://www.ripoffreport.com/reports/capital-one-retail-services/charlotte-north-carolina-71106/capital-one-retail-services-capital-one-best-buy-credit-card-confusing-due-date-and-billin-1046104. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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