Capital One Reported Fraud handled poorly by Capital One Credit Card Company Salt Lake City, Utah

Some of this is not true,

why are you sending information not requested?

and the paper with questions is called the affidavit which is generated when the report was filed. that is containing all those questions. And is required if you dont want to pay someone elses purchases

by the way i worked there for 3 years, so almost all processes are pretty much fair inside fraud dpt.

all you need to do is follow instructions.

Please tell us if the charges were indeed removed or rebilled.

because with all the information at the end of the report any agent will easily identify this details and therefore credit the account and any fee or finance charge accrued during the investigation (this is disclosed on every call reporting fraud), so technically the customer will not be assesed incorrect interest for any confirmed fraud trans.

If you dont believe me call capital one and request to any agent to read the ''lost stolen disclosure''. all this problem the lady had could be easily prevented.

This is not big deal, too bad that I cannot do nothing for you right now. :(

any question regarding fraud, just let me know!

I would close all accounts with Capitol one also. I got to warn you they will try to talk you into keeping the accounts with them . Demand they close the accounts .

I used to have capitol one and I will never have an account with them again they are a total rip off

File a police report immediately if you have not already. The police report will come in handy for you in disputing this charge. Keep it for further reference in case Capital One continues to do nothing to credit your account for the fraudulent charge.

Make sure all of your communication with Capital One is in writing and sent with certified mail. This could come back to haunt you in the future if Capital One sells off this fraudulent "debt"to a collections agency, so keep all of your documentation.

Look up fraud reporting proceedures on line to make sure you have covered all of your bases. Good luck to you.

You saying it was used two weeks after it was "copied" is a very strange statement. How do you knowwhen itwas "copied"? When you knew it was copied how come you didn't call Capital One and report it BEFORE it was used.

Next it does not make much sense for a person to go through all of this effort only to buy Groceries(although it was $643 worth) but then nothing else. Yes crooks are dumb, but a trip to your local Supermarket is not typical.

Did you ever ask them to cancel that card and send you a new one? Believe it or not there are people where this would happen and if the bank just cancels the card they would be absolutly livid because they have automatic charges coming off of the card. The point is if you want the card cancelled YOU have to make sure they do it.

You state that they "closed the case". Well if they closed the case why are they sending you "more questions"? I wonder what those questions are that they are asking.