Report: #853747

Complaint Review: Capitol Music

  • Submitted: Wed, March 14, 2012
  • Updated: Thu, August 09, 2012
  • Reported By: Josh — Panama City Florida United States of America
  • Capitol Music
    3834 Harrison Road
    Montgomery, Alabama
    United States of America

Capitol Music They don't keep their records, so they'll try to collect monies from you that you have already paid! Montgomery, Alabama

*UPDATE Employee: Small Business Woes

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The people at Capitol Music apparently have a problem with record keeping.  I purchased a King trombone from them in February of 2008, and the man running the store, Mr. Darby was kind enough to set me up with a payment plan, as at the time, I was a student at a nearby university.  What I was not told, however, was that the cash payments I made aside from only 2 check payments would "vanish" from their records.  I paid the $900 agreed upon price over the coarse of the next few months ($100 by check on the first day I took the horn in Feb, and one mailed in March),

and then, as I was in town far more often playing with the Montgomery Symphony and also reorganizing their library over the summer, I came in to the store and made cash payments on the horn for totaling $200 in April, May, June, and $100 in July.  I made sure to pay off the horn by July, as in August I took a job playing trombone for a cruise line, and would not be able to stop by or mail checks until the following December (we were in Europe). [continued below]....
.....  I'm sure I received receipts for most of those cash payments, and check payments, but I cannot find them, as that was over 3 years ago, and they were all handwritten anyway.

Now, over 4 years later, I get a harassing phone call from some very rude collections people telling me I am in possession of unlawfully retained rental property, and that this could affect my credit, and civil liberties in the form of prosecution.

I called Capitol Music and was told my Darby himself that the record keeping they had in the store was terrible after they switched to computers, and that they had a bit of turn over in the front office due to issues he didn't wish to discuss.  I was handed off to a gentleman named Kevin that took my information and assured me I would receive a call back.  That was several days ago, and I have yet to hear from anyone at Capitol Music.

As a professional musician with many contacts in the south east from band directors to professional players, I would have hoped for better treatment from this company.  I suppose I should have put all those receipts in a safe deposit box too....

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#1 UPDATE Employee

Small Business Woes

AUTHOR: capitolmusicusa - (United States of America)

I have been working at Capitol Music in Montgomery, Alabama for 9 years.  In that time our office has gone through major changes.  From family run one day to no one the next.  If it was up to me we would not do a rent to own program.  There are not many places left that you take an instrument for a little down and pay a little a month without any late fees or carrying charges.  We are attempting to straighten our office and get the records up to date.  I highly suggest everyone renting or purchasing on time anything from anyone keep their receipts.  This is the only proof you have that you have paid.  
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