car spa lying and witholding info about who i report damage to va bch, Virginia

I went through the car wash and vacuumed my car on Nov.29,2012. The morning of the next day I noticed a missing light cover and loose grill.

I immediatly called the 800 number on the reciept and filed a claim. I waited a week and without hearing from them I called again. They said they were sorry and would send an e-mail to the people in charge of claims. Again I waited. And waited, and waited.

I called again to get the information to contact them directly and she said she did not have that information and again assured me that they would call me. Finally after the holidays I spoke to my lawyer who is going to prepare a letter so I called again for the mailing information.  the woman actually told me that they have no way to contact them.  What are they floating in space? Really-no address?

It is a shame because the cost of repair is minimal. What a bad way to run a buisness!