Carchex Royal administration Not honoring my bumper to bumper warranty Baltimore Md

My Cadillac Escalade was getting high miles so I purchased best warranty to cover bumper to bumper repairs. After a few months my car started making noise so I took my Escalade to dealership and they found I have an engine issue. My car has been in shop for 3 weeks today (2-12-2019) and the shop has spent 2 to 3 hrs per day on hold to have authorization for repairs.

I have coverage for a car rental also but I cannot use it until authorization from Carchex. I’m so glad I was not traveling as we do very often or I would have lost my job already by being stranded who knows where. Countless calls myself between shop and Carchex and shop cannot get anyone on phone ever!

If they do, they get transferred to perpetual hold. If you read this report do not purchase anything that sells your contract to a third party as Carchex does and they just keep getting away with scamming people out of money. They take $193 a month out of my account but they will not honor their contract by playing games with the repair shops and contract holders.

I will never purchase an extended warranty unless through GM in the future. If you depend on your vehicle for your job then don’t purchase from Carchex. Thank God I was not traveling when this issue happened or I would be jobless by now!