• Report: #377484
Complaint Review:

Carlmalone Toyota

  • Submitted: Tue, September 30, 2008
  • Updated: Sat, January 24, 2009

  • Reported By:riverton Utah
Carlmalone Toyota
11453 South Lone Peak Parkway Draper, Utah U.S.A.

Carlmalone Toyota the sales guy told me he was going to give me 18000 for my trade in but what i got was 14000 Draper Utah

*Consumer Comment: To the original poster and a side note to the salesman...

*REBUTTAL Individual responds: I did everything I possibly could to make you happy


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My name is ron i bought a used truck from carl malone toyota and the sales guy Adam Bartholomew said they would give me 18000 for my trade and what i got was 14000 and the other 4000 was put back into the loan.and i did not catch this because i did not have any reading glasses at the time and i took him at his word.

I bought the truck on a saturday and sunday evning i had found my reading glasses and took a good look at my sales contract. I could not beleive what i saw. i called my wife in to look at the contract and we hoped it was a mistake on the part of the finance guy. so the next day monday morning we went down to the dealer hoping it was an over sight or mistake. we waited for about 20 minites and talked to the day manager terry harper and he advised me it was not a mistake and that the deal was consumated and there was nothing he could do. And to make matters worse the truck has scratches in the paint and the tires are different types on the front and rear and the rear bumper is bent up on one side i advised him of these problems and he said the deal is finale

.So if you want service after the sale stay away from Carl Malone toyota.I have bought a total of 3 new cars from local honda dealers and they treated us really good befor and after the sale this is the first time i feel i got riped off and lied to.

riverton, Utah

This report was posted on Ripoff Report on 09/30/2008 08:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/carlmalone-toyota/draper-utah-84020/carlmalone-toyota-the-sales-guy-told-me-he-was-going-to-give-me-18000-for-my-trade-in-but-377484. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

To the original poster and a side note to the salesman...

AUTHOR: Xyz123 - (U.S.A.)


You are saying you went to buy a vehicle without glasses to read the legal documents you were going to be signing? Who in the world would do such a thing? Why didn't you come back the next day and sign the papers, with your glasses on?

After I read this, all I could think of is. You and your wife and who ever else have talked and talked and talked about this and you have decided you got ripped off, and you not having your glasses on is the perfect excuse for making a decision you were not happy about making.

There is no reason to blame your sales person because you think you made a bad decision.


Some people will never be happy. You could rope the moon and it wouldn't be enough. Jumping through all these hoops for $100.00 and then getting slammed on the internet. I feel bad for you, trying to doing a job and having to deal with all this.

Thanks for reading my opinion,

The girlfriend of a Larry Miller Sales Manager
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#2 REBUTTAL Individual responds

I did everything I possibly could to make you happy

AUTHOR: The Adam Bartholomew - (U.S.A.)

Ron, I spent quite a lot of time with you. This is the truck you wanted. All of the scratches, mismatched tires and bent bumper were there for you to plainly see. Why would you go out and make a $20,000 purchase without your reading glasses if they are that important?

I explained to you at the time that we could not give you $18000 on your trade due to the fact that your car was in a major accident in California. You were T-boned and the airbags were deployed. Once an event like this is reported on the CarFax report the value of your vehicle changes significantly. That is why we could only give you $14000.

When you had trouble understanding this I even had my manager come and sit down with you BEFORE you signed any paperwork and explain this to you. When I said to you that we were rolling the remaining $4000 into the loan what did you think that meant? Were we supposed to gift that 4k to you just for buying the truck? You purchased a vehicle that is in very high demand. The toyota tacoma has the highest resale value of any vehicle on the market today. That means when we took it in on trade we gave the previous owner all of the money for that truck. Its not as if we had $4000 room to absorb the negative equity from your car. If we had anything close to that much room in the vehicle we would have fixed the scratches the tires and the bumper and I would have made more than $100 commission on the sale.
I really believe there is nothing I can do to make you happy, and I really wish there was.
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#3 Consumer Comment


AUTHOR: Karl - (U.S.A.)

is in an accident in Tennessee!!! One life was lost immediately from the impact!!! The other died shortly afterwards!!!!!!!!!!
The impact from the accident DID NOT deploy the AIRBAGS in the Toyota Tacoma!!!!!!!! The driver was hurt!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Please 'Google' this to read it- ENGINE SLUDGE, and go to the consumeraffairs website about Toyota Engine complaints. When you get there, simply click on 'Airbags' and read the Report from the driver of the Toyota Tacoma from Tennessee whose AIRBAGS did not deploy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

TWO INNOCENT LIVES WERE LOST as a result of this accident!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

YOUR LIFE COULD BE IN DANGER TOO if your Toyota's airbags DO NOT DEPLOY when you are in an accident, would't you agree??????????????????????????????????

You might want to CONTACT TOYOTA CORPORATION and ask them HOW they should take care of the POTENTIAL problem with your Toyota, or Lexus, automobile, correct?!!!!!!!!!!!!!!!!!!!!!!!! What if YOUR airbags are DEFECTIVE??????

Thank you.

This Ripoff Report was approved by ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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