Carmel Oaks Inn - Choice Hotels Choice Hotels- Guaranteed lowest price -I don't think so! Carmel California

I made a reservation in April for 2 rooms for 5 nights at the Carmel Oaks a Clarion Hotel which is part of Choice Hotels. I received a reservation confirmation that stated I could cancel any time prior to 9/8/18. On Sept 4th I cancelled one of the rooms and the received an updated confirmation. The new confirmation  was for the remaining room with an increase of over $400.00 for the 5 days.

I then called the Choice Hotel reservations to find out why they changed the price and was told they would start an investigation that would take 7-10 days. After several more calls I was told that they could do nothing about it and the General Manager at the hotel  would have to agree to make the change. I called the hotel and left a message for the GM but he did not return my call.

In my opinion they have no ethics and could care less about the customer.

My Recommendation: Do not book a room with Choice Hotels and NEVER stay at the Carmel Oaks in Carmel, CA.

PS. I cancelled my remaining room and made a reservation at a Best Western for a better price and location.