Complaint Review: Carnival Cruise Lines
My family of 5 (me, husband, children ages 12, 10 & 6) booked a cruise many months ago, but my husband is now unable to go because of work obligations. Our cancelation policy allows him to receive a refund of half his payment. However, the refund he received was half of the 6 year-old's payment, not his. I called Carnival to complain and asked that he receive half of HIS payment, not the least expensive passenger's payment. I was told that's not possible -- they always refund the last passenger's payment, regardless of who cancels. I then asked if we could have booked in reverse order, with the kids being first, as it's obviously more likely a parent will be unable to go than a child, and I was told no -- that's not possible. So, they make sure that the most expensive passengers book first, and then only the least expensive passenger's fee is refunded, regarless of who cancels. That's just unfair.
This report was posted on Ripoff Report on 03/03/2014 12:59 PM and is a permanent record located here: http://www.ripoffreport.com/reports/carnival-cruise-lines/select-stateprovince/carnival-cruise-lines-carnival-cheats-passengers-with-unfair-refund-scam-nationwide-1127913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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