• Report: #1015174
Complaint Review:


  • Submitted: Sat, February 16, 2013
  • Updated: Sat, February 16, 2013

  • Reported By: BAMA GIRL — PHENIX CITY Alabama United States of America
Internet United States of America


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i booked a birthday cruise 1-26-13 for a 7 day cruise. i booked through carnival planner . i was upgraded to a spa room i asked if it was a smoking balcony i was told yes ! i have been on 7 cruises and know the rules about smoking . i made 2 calls back to the cruise planner and asked are you sure i can smoke he again said yes with that said i go on the cruise. to my surpise i was in a no smoking balcony . i called front desk and all they could say was am sorry!!! this went on for 3 days ! i sent a email to carnival and  they said sorry and come back and we will give you a 200 credit on the boat when you come back ! i am very very upset . this is the 2nd time i have had a bad experience with the same boat !! please help                            

This report was posted on Ripoff Report on 02/16/2013 12:01 AM and is a permanent record located here: http://www.ripoffreport.com/reports/carnival-dream-cruise/internet/carnival-dream-cruise-carnival-is-about-them-and-not-you-internet-1015174. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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