carolina carports elephant structures Poor customer service Nationwide

Elephant structures cannot answer any questions and refers everything back to Carolina Carport.  Who may or may respond, and never timely. 

Carolina Carports blames everything on the permit process, ie. the county permitting.  Ignoring their delays in returning calls, and providing plans.  By the way the plans are sooo generic that there is no reason they could not be shipped immediately.

Now after waiting for plans, (weeks), then the county permit, I email Jason (at his beckoning) to get the process moving.  A week later I call for an update, nothing!  Now I am speaking with a Forida scheduler and let her know about scheduling issues and why a two or three day leadtime will not work.  She stated she would try for a schedule before Nov 4th.  Now a week later I call again about scheduling:  I am now told the Nov 4 date will not happen due to permits coming in before mine.  Funny, they could have have told me that two weeks ago, then one week ago, but now they are telling me after my call on October 29th.  I do not believe her. 

If I was not so far upside down I would cancel.  But after a 10% deposit, cost of their plans, and the county permit, I must suffer their poor customer service.  Which appears to be normal based on my reading of various sites