Report: #807043

Complaint Review: Carpet Right

  • Submitted: Fri, December 09, 2011
  • Updated: Fri, December 09, 2011
  • Reported By: JudithM — Taunton Other United Kingdom
  • Carpet Right
    Priory Avenue
    Taunton, Select State/Province
    United Kingdom

Carpet Right Poor service, shoddy workmanship & lies Taunton, United Kingdom

Show customers why they should trust your business over your competitors...

1.      On the 30th October we visited the retail outlet in question and paid a deposit for the flooring of our bathroom, nursery and lounge. During the consultation we were lead to believe by the manager that the price we paid included everything, including the fitting of said flooring.

2.      We were then, as expected, visited by a colleague who measured the rooms and said we had overpaid and were due to be reimbursed some money.  He did not say that this sum would only be reimbursed after all the work was completed. It was organised that day that the fitters would come to fit the flooring on the 15/11 in the morning.

3.      On the 15/11 as we had not heard anything by 10 am we rang the branch and it was implied that we were making the time that the team were meant to come fit the carpets up.  The fitters were then arranged to arrive early afternoon.

4.      We were very unimpressed by the fitting teams quality of work! They were asked specifically by my fianc not too unscrew the bathroom door & nursery door from their doorframes and just lift them off their hinges instead. They still unscrewed them and then did not proceed to put the doors back when they left. They damaged the paintwork in the bathroom removing the door, left carpet cuttings and vinyl remnants all over the floor and in the bath when they left and finally did not vacuum up the newly laid carpet despite a layer of black dust on it. They also left nails, tape and metal door strips all over the floors. This lack of pride in their work and poor workmanship was not a good advert for the company!

5.      Finally, we were asked for fitting costs . As stated when we originally visited the store we were lead to believe that what we paid upfront covered everything from materials to labour.

6. We arranged for the carpet in the lounge to be fitted on the 9th of December. We were told we were first on the morning list twice by staff. By lunchtime and still no fitters having arrived we complained and the fitter then called to say he would try to make it by 2 pm otherwise we can arrange for someone else to fit it on Saturday 10th as he finished work at 6pm!

Where is peoples professionalism ans self pride in their work? The company in question have not replied to our letter of complaint from the fitting of the nursey and bathroom so I have copied it to the Headquarters. 
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/09/2011 05:53 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.