Report: #1165982

Complaint Review: Carplex Auto Group

  • Submitted: Tue, July 29, 2014
  • Updated: Tue, July 29, 2014
  • Reported By: Mike White — Arlington Texas
  • Carplex Auto Group
    330 E. Division Street
    Arlington, Texas

Carplex Auto Group aka Daps Stop N' Shop Not Disclosing Deposits as Non-Refundable, Not providing the Carfax, & Advertising Different Vehicles on Their Website. Arlington Texas

*Consumer Comment: Wipe those footprints off of your back...

Show customers why they should trust your business over your competitors...

When I arrived at the dealership I instantly noticed the vehicle they were advertising on their website was not the same vehicle. I asked to test drive the vehicle where I noticed the interior of the vehicle also did not match photos they advertised online. Upon returning from the test drive I asked the dealer if I could see the carfax for the vehicle, twice! He proceeding to ignore both requests and give me more info about the car from his own words. 

He later asked me if I was interested in buying the vehicle that day. I explained to him that even if I wanted to, my bank is closed so there's no way I could. Due to their dealership being closed on Sundays, he advised me that they would take a $200 deposit (NOT A DOWN PAYMENT) to hold the vehicle until Monday until my bank opens back up. If I wanted to buy the vehicle I can return with the rest of the payment. Later that evening I purchased the $58.51 carfax as shown on my account transaction since he wouldn’t disclose any of the vehicle history with me. That’s when I found several issues with the vehicle that revealed the maintenance and upkeep for this vehicle will be expensive, so I decided not to purchase the vehicle.

When I returned back on Monday 07/28/2014,  I explained to him that I will not be purchasing the vehicle due to the issues I found on the carfax. He then proceeded to show me the carfax in office, the same carfax I asked to view twice the previous Saturday, to explain to me the upkeep wouldn’t be that expensive. I reiterated to him I’m no longer interested and I will need my $200 deposit back. He stated that all deposits are non-refundable. This information was withheld from me when I put the deposit down. For the transaction all I did was provide him my credit card, he swiped it, and printed two pages of receipts. None of the paperwork being an actual contract I had to sign stating I now own the vehicle, nor did I have to sign the receipts.

This transactions along with the business ethics practiced by Carplex Auto Group are erroneous. The agreement was that the vehicle will be held until Monday, not that I was going to purchase the vehicle. The vehicle was held, I did not purchase the vehicle, therefore my $200 DEPOSIT, not down payment, needs to be refunded back to me in it’s entirety.

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This report was posted on Ripoff Report on 07/29/2014 07:56 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Wipe those footprints off of your back...

AUTHOR: Robert - ()

 Sorry to tell you but if they did Rip you off...YOU let them do it.  They couldn't have walked over you any more if you had been a door mat.

First the car on the lot is not the same one on the Internet.  Did you leave? asked to Test Drive it

You test drove the vehicle and noticed the Interior did not match.  Did you leave? asked for the CarFax.

You asked for the CarFax twice and they did not provide it.  Did you leave? left a $200 deposit.

So let me ask you this.  When you handed over the $200 did you sign something, or do you make it a habbit of just giving people a couple hundred dollars for the heck of it?

Did this piece of paper that you signed say that the deposit was non-refundable?  If so...well at least you didn't buy the car and loose out on more money.  If it doesn't...well then sue them for the $200 in Small Claims court.  That is provided you actually forced them to give you a receipt.

Honestly, if this is how you shop for cars, the next time you go to a dealer bring a responsible adult with you to help you stay out of situations like this.

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