cell phone exchange shady, confrontational, indifferent, rude west mifflin Pennsylvania

Do not let this crook look at your phone, you will leave with it in worse shape than when you went into the store and they will not be willing to fix it.

My sister took her iphone screen in to be looked at, since it was cracked. after the sales man who identified himself as the owner told her that it would cost $75 to fix. when she returned a half hour later, he advised her that he didnt have the correct screen for her phone but while trying to fix it anyway, he broke another screen he tried to put on . he gave the phone back, charged her $80 and she made sure the internet worked , her contact list was there and her apps were there...After she returned home an hour away, she realized that when she texted, some characters didnt work, when the screen was replaced, it may have created a dead spot.

because of late work schedules, after a couple weeks, she called the store, spoke with the owner, who berated her, accused her of breaking the phone after she left, and told her he would fix it for an additional $40!! he also "offered" to meet her at her local coffee shop to fix it there. but she declined because of potential safety concerns and because of his already confrontational manner over the phone.

i called on her behalf, later that day, to ask a few simple questions such as his refund policy and i was equally met with opposition, rudeness, and accusitory remarks, and an indifference to fix her problem. she will file a report to the bbb, yp, yelp, facebook, twitter, and rip off report.