Complaint Review: Cell Phone Shop - Internet Internet
- Cell Phone Shop Internet United States of America
- Phone: 8663811670
- Web: www.cellphoneshop.net
- Category: Audio & Electronic Retail Stores
Cell Phone Shop Rip off Artists, Internet
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On May 21, 2010 I purchased three (3) Bluetooth headsets, Motorola (HS850) for $11.99 ea. I received confirmation via e-mail and expected receipt. However, on 5/26/2010 at approx. 7:30 p.m. I was sent an e-mail from the company stating: "Dear Joseph H,
This is a notification to you that this order has been cancelled. We have previously emailed you regarding the problem on this order, however, we have not received a response from you". This statement is false, I was never contacted via e-mail or any other source. 5/27/10 I contacted the company and the customer service rep. could not give me any information. I asked what the problem was and he stated he did not know, I asked to speak to his Manager, He said there was no manager. I called back and spoke to the operator and asked to speak to the manager and was told to hold for Tina, She was the manager. I told her the story and she said theirs nothing she could do. I asked for my credit card payment refund, she said she couldn't, she had to go through Hong Kong. She couldn't even access my order information and tell me what the initial problem was.
Customer Service training, expertise and general knowledge is piss poor, non-existent.
This report was posted on Ripoff Report on 05/27/2010 02:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cell-phone-shop/internet/cell-phone-shop-rip-off-artists-internet-608008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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