• Report: #880912
Complaint Review:


  • Submitted: Thu, May 10, 2012
  • Updated: Mon, September 17, 2012

  • Reported By: archerjean — padstow,cornwall UK Internet United Kingdom
Internet United States of America

Cellan/Coleanse rip off , trial offer paid for then charged without consent for full course,cant get cash back but no goods received. Internet, Internet

*UPDATE Employee: Cellan Customer Care

*Consumer Comment: Email help

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Ordered trial offer of cellan and coleanse wieght reduction pills.(they claim they are separate companies but trial pills came in same envelope although 2 lots of postage was charged.

Months supply received and I found after 2 weeks that pills did not agree with me, therefore was waiting for site to ask me to order a course, also to inform me of what the course would cost..

Trial offer ordered on 29/4/2012 and payment taken from bank same day. On checking my account as balance seamed low !! on 4/5/2012  I noticed that 99.52 for cellan and 69.42 coleanse had been taken out of my account.

I contactect by e-mail the company same day and explained I did not want further  pills and to refund my money. I was informed that as far as coleanse was concerned I had to cancell within 16 days and therefore they would cancel further deliveries.

Cellan however show on web page 100% satisfaction Guaranteed or FULL refund. I had notification that my account had been updated and no future charges would be taken. I have received no Further pills other than the trial ones, no refund, have sent 8 e-mails phoned twice (America) they want my bank details t identify me as cant trace!!! I am discussted with them and myself for being ripped off.

I have copies of all e-mails but have to give up now as cannot afford more calls to America to get no response.



This report was posted on Ripoff Report on 05/10/2012 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cellancoleanse/internet/cellancoleanse-rip-off-trial-offer-paid-for-then-charged-without-consent-for-full-cour-880912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Cellan Customer Care

AUTHOR: Customer Service - ()

Cellan is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in the following policies:

- A risk-free 14-day trial.  We give our customers a generous trial period with the product so they’re able to try it before purchasing it.  If for any reason at all you’re not satisfied, please simply contact customer service and we’ll cancel your account to ensure that you’re charged nothing further.

Please note that while this is a free trial, it is not a free sample.   It wouldn’t be viable for us to send out thousands and thousands of free bottles every month, but we can offer a trial period on the product so there’s no risk for our customers and they have ample opportunity to try it to see if it’s right for them.  A large majority of our customers who take advantage of this free trial go on to take Cellan month after month and they do so because they experience results.  It works.

These results are a reality of Cellan’s key ingredients: a proprietary blend of African Mango (Irvingia Extract), Vitamin C, Niacin, EGCG Extract, Blueberry Extract, Blackberry Extract, and Raspberry Ketones, that was designed to kick start your metabolism, increase energy levels, balance blood sugar levels, and increase your intake of antioxidants.

Our corporate mailing address:

Cellan 16 Bottles, LLC

PO Box 30816

Salt Lake City, UT 84130

Our website:


And lastly, please call us.  US and Canada: 855-235-5261, UK: 0800 046 1506, Australia: 1800 009 063, Ireland: 1800 937 093.  Our customer care department is available 24 hours a day, 7 days a week, and we want to hear from you.

Thank you for your time, thank you for your interest in Cellan, and we look forward to helping you achieve your weight loss goals.

Best Regards,

Cellan, Corporate

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#2 Consumer Comment

Email help

AUTHOR: dieter - (United States of America)

They got back to me within two days. I emailed them during the week though.
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