Dissappointed and Frustrated @ MCi Worldcom Wireless.Nightmare.Com

FOR THOSE WHO ARE CONSIDERING SERVICE WITH MCI WORLDCOM WIRELESS, I AM FOREWARNING YOU TO RECONSIDER OTHER OPTIONS.

THEIR ATTRACTIVE CALLING PLANS MASK THEIR POOR BUSINESS STRUCTURE AND HORRIBLE CUSTOMER SERVICE.

MCI WORLDCOM WIRELESS, SUCH A PRESTIGIOUS NAME TO SUCH A DISASTEROUS WIRELESS SERVICE PROVIDER. I FIRST ATTAINED MY SERVICE BACK IN JULY 2001. I WAS ENTICED BY THE CALLING PLAN THAT WAS OFFERED AT THAT TIME. UPON MY FIRST CONVERSATION WITH THE SALES REP, I ASKED HIM "HOW IS THE SERVICE?", BECAUSE PRIOR TO THIS I DIDN'T KNOW THAT MCI HAD A WIRELESS BUSINESS SECTOR. HE ASSURED ME THAT THE SERVICE IS AS GOOD AS ANY OTHER PROVIDERS. SO I SIGNED A ONE YEAR CONTRACT WITH THE NOTION THAT I WILL BE RECEIVING QUALITY AND RELIABLE SERVICE.

IT WAS UNACCEPTABLE RIGHT FROM THE BEGINNING, BUT THIS IS ONLY THE PRECURSOR OF MY CONTEMPT FOR THIS ENTERPRISE. IT TOOK APPROXIMATELY 24 HOURS FOR MY PHONE TO BE ACTIVATED. I HAVE BEEN CARRYING A CELL PHONE FOR FIVE YEARS. I WAS A CUSTOMER TO BOTH AT&T AND BELL ATLANTIC (NOW VERIZON). I NEVER HAD TO WAIT THAT LONG FOR SERVICE TO BE ACTIVATED. NEVERTHELESS, I CAN DEAL WITH THAT, THE CALLING PLAN WAS GOOD. BUT WHEN MY PHONE WAS ACTIVATED, I HAD NO VOICE MAIL. SO I CALLED THE SALES REP, AND AFTER BEING SO HELPFUL TO ENSURE THAT I BUY A PHONE, HE WAS NOT AS HELPFUL ANYMORE AND GAVE ME THE CUSTOMER SERVICE NUMBER TO CALL 1800-254-8991. NO PROBLEM, I'LL CALL THEM FOR HELP. "DUE TO THE ENORMOUS GROWTH OF OUR BUSINESS....WE ARE UNABLE TRANSFER YOU TO A CUSTOMER SERVICE REPRESENTATIVE.....PLEASE TRY YOUR CALL AGAIN LATER." AND WHEN I FINALLY GOT THROUGH I WAS ON HOLD FOR ABOUT HALF AN HOUR. FINALLY I GOT TO TALK TO A REPRESENTATIVE AND SHE ASSURED ME THAT A WORK ORDER WILL BE SUBMITTED AND MY VOICEMAIL WILL BE RESETTED WITHIN 48 HRS. TWO DAYS PASSED AND STILL NO VOICEMAIL. SO I CALLED AGAIN AND AGAIN I WAITED TO SPEAK TO A REPRESENTATIVE. EVENTUALLY, I GOT THROUGH AND THEY TOLD ME THAT A WORK ORDER HAS NOT BEEN PLACED AS PROMISED, AND SHE TOO ASSURED ME THAT SHE WILL PUT ONE IN FOR ME AND IT WILL BE TURNED ON WITHIN 48HRS. ANOTHER TWO DAYS PASSED, AND STILL NOTHING. SO I CALLED AGAIN, AND WAITED AGAIN, AND THE RESPONSE I GOT WAS "SHE DIDN'T KNOW WHY IT'S NOT TURNED ON YET, WAIT ANOTHER DAY AND CALL BACK." THEN THE WEEKEND CAME, AND GOOD LUCK TRYING TO GET ANYTHING DONE FOR YOU FROM THEM OVER THE WEEKEND. I DON'T EXACTLY RECOLLECT THE DETAILS THAT ENSUED, BUT EVENTUALLY, MY VOICEMAIL WAS FINALLY ACTIVATED 2 WEEKS AFTER INITIAL SIGNING OF THE CONTRACT.

I STARTED RECEIVING CONSOLIDATED BILLS (???), AND PAID FOR THEM. I HAD NO PROBLEM WITH THE SERVICE UNTIL SATURDAY JAN 26,2002. THEY INTERRUPTED MY FREAKING SERVICE!!! I TRIED CALLING THEM ON THAT SAME DAY, AND COULDN'T GET THROUGH. CUSTOMER SERVICE IS OPENED UNTIL 6PM ON SATURDAY AND CLOSED ON SUNDAY. I CALLED ON MONDAY, AND THE REPRESENTATIVE TOLD ME THAT THE MARKET I WAS IN (MARKET 10) WAS DOWN AND SHE COULDN'T PULL MY FILE UP, THERE IS NOTHING THAT SHE CAN DO, SHE DOESN'T KNOW WHEN IT WOULD BE UP, CALL AGAIN LATER. SO I CALLED TUESDAY, AND AGAIN I HEAR THE ALL TO FAMAILIAR MESSAGE OF THEIR INABILITY TO HANDLE HIGH VOLUME OF CALLS. FINALLY I SPOKE TO A REPRESENTATIVE, AND HE TOLD ME THAT THERE WAS NO REASON FOR MY SERVICE TO BE INTERRUPTED AND HE WOULD PLACE A SERVICE ORDER FOR ACTIVATION, AND IT SHOULD BE ACTIVATED WITHIN 48HRS. I DEMANDED TO BE COMPENSATED FOR THIS BECAUSE IT IS RIDICULOUS TO PREMATURELY CANCEL MY SERVICE AND LIKE MANY AMERICANS, MY CELL PHONE IS MY MAIN SOURCE OF COMMUNICATIONS. HE TOLD ME THAT HE CAN CREDIT ME A PETTY 10 DOLLARS, WHATEVER. TWO DAYS PASSED AND STILL NO SERVICE. SO ON THURSDAY I CALLED AGAIN, AND THE REPRESENTATIVE TOLD ME THAT MY NUMBER IS ASSIGNED TO SOMEONE ELSE AND IN ORDER TO ACTIVATE MY PHONE, I WILL BE ASSIGNED A NEW NUMBER. F*** NO!!!!!!!!!

REPRESENTATIVE: "I DO APOLOGIZE FOR THE INCONVIENCE THAT WE CAUSED YOU, BUT THERE IS NOTHING I CAN DO BESIDES ASSIGNING YOU A NEW NUMBER......"

ME: "WELL IF THAT IS THE CASE THEN I WANT TO TERMINATE MY CONTRACT."

REPRESENTATIVE: "YOU DO KNOW THAT IF YOU TERMINATE EARLY, YOU WILL BE CHARGED AN EARLY TERMINATIN FEE."

ME: "NO WAY...LET ME SPEAK TO A SUPERVISOR OR SOMEONE IN CHARGE"

REPRESENTATIVE: "HOLD ON.......SIR? UNFORTUNATELY THE SUPERVISORS ARE IN A MEETING RIGHT NOW. DO YOU HAVE A NUMBER WHERE YOU CAN BE REACHED, AND I'LL HAVE ONE OF THEM CALL YOU BACK"

NO ONE GOT BACK TO ME, SO I CALLED AGAIN FRIDAY. THIS TIME THE REPRESENTATIVE TOLD ME THAT A WRONG SERVICE ORDER WAS SUBMITTED. INSTEAD OF A REACTIVATION ORDER, I GOT AN ACTIVATION ORDER; THAT IS WHY THE ORIGINAL ORDER WAS RETURNED STATING THAT THE NUMBER IS ASSIGNED ALREADY, WHEN IN REALITY IT WAS ASSIGNED TO ME. ALL I NEEDED WAS THE PROPER SERVICE ORDER. I LET HER KNOW THAT EVERYONE ELSE I SPOKEN TO IS INCOMPETENT. I ALSO RIGHTFULLY DEMANDED MORE COMPENSATION FOR THIS B.S. SHE GAVE ME SIXY DOLLARS WORTH OF FREE MINUTE CREDIT. BUT WHEN I ASKED HER ABOUT MY 10 DOLLAR CREDIT THAT WAS PROMISED TO ME BY THE OTHER REPRESENTATIVE, SHE TOLD ME THAT THERE WAS NO SUCH REQUEST. "WHAT? I WAS TOLD THAT I WOULD HAVE A CREDIT TO MY ACCOUNT." AFTER THREE MINUTES OF PROTEST SHE FINALLY AGREED TO INCLUDE THAT IN MY COMPENSATION. SO RIGHT NOW I AM WAITING 48 TO 72 HOURS FOR MY PHONE TO BE REACTIVATED. CURRENTLY I STILL HAVE NO SERVICE.

I AM IN DIRE STRAIGHTS RIGHT NOW, MY PHONE HAS BEEN INTERRUPTED FOR A WEEK AND AM STILL WAITING FOR SERVICE. I HAVE NO PAGER AND NO OTHER MEANS FOR COMMUNICATIONS BESIDES MY HOME PHONE, BUT I AM ONLINE ALL THE TIME. MCI WORLDCOM WIRELESS HAS HORRIFIC CUSTOMER SERVICE. THEY NEVER FOLLOW THROUGH WITH WHAT IS PROMISED AND THE REPRESENTATIVES ARE INCOMPETENT. THEIR WHOLE BUSINESS STRUCTURE IS CHAOTIC AND CONSEQUENTLY, WE ARE THE ONES TO SUFFER. I WAS DRAWN IN BY THEIR CALLING PLANS, BUT IF I HAD KNOWN THAT THEIR CUSTOMER SERVICE AND BUSINESS PRACTICE ARE SUBSTANDARD TO THE UTMOST, I WOULD HAVE CHOSEN ANOTHER PROVIDER.

I AM GLAD THAT I FOUND THIS SITE, BECAUSE I AM SO FRUSTRATED AND FEEL SO HELPLESS WITH WHAT IS GOING ON. AND IT IS COMFORTING TO KNOW THAT I AM NOT THE ONLY ONE WHO IS DISGUSTED ABOUT MCI WORLDCOM WIRELESS'S INEFFICIENCY AND INJUSTICE TOWARD ITS CUSTOMERS.

HENRY LAUREL, Maryland

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