Report: #1038548

Complaint Review: Century Link

  • Submitted: Wed, March 27, 2013
  • Updated: Wed, March 27, 2013
  • Reported By: ISP rip off artists — Phoenix Arizona
  • Century Link 29040
    United States of America

Century Link Incompetent repair/tech non-service, no credit for services not rendered, but extra charges Internet, Internet

Show customers why they should trust your business over your competitors...

Century Link ISP in Phoenix Az. bought Quest and ruined the company. They have no customer service and no technical support. After no service for one month I asked for a refund for paying for services NOT rendered and they tried to charge me more to fix their own incompetence. My neighbor had the exact same experience around the corner from me.

They do not have customer service where they will say after losing jobs and house sales for you we will provide you with a new modem(they charge $100. for modems) for all your financial losses as I do business online and credit you for your inconvenience of interruption of your business and financial loss. NO WAY! Century Link wants to charge more and plus charge me for a new modem when it worked fine 2 months ago. They are all about greed and incompetence NOT customer relations and keeping customers from changing to other ISPs. They hit you for all the $ they can while they have you and do not care about providing customer service and fixing their internet problems.

They are by far the worst company I have ever dealt with and hope to never deal with them again after they dare to charge me to quit their service.

Buyer beware of this ISP! Rip off artists! Who double talk and scam you.

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This report was posted on Ripoff Report on 03/27/2013 01:24 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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